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My husband and I have just returned from our first cruise ever. We chose the N. Gem during Thanksgiving and, let me tell you: we had an amazing time! Embarkation process (from NYC) was smooth; The ship is beautiful, all common areas were very nice and clean, with plenty to see and do. The staff treated us like royalties! Our Steward, Al Bryant, went above and beyond, making it sure our room was always neat and tidy. The staff of the Garden cafe handles a lot of people at the same time and they do it very well - the "Washy-washy' ladies was hands down the best! Always fun, pleasant, and full of energy. We enjoyed the freestyle NCL offers, and we had the specialty dining and premium drinks packages; great options and excellent service throughout. But there's food options everywhere and every time, really! The bars and lounges were also really good! The bartenders and mixologists team really know what they're doing (we joined several tastings during the trip and really put them to the test). Any drink you can imagine, they pull it off. All Premium liquor indeed. How do i know? No hangovers! As for the entertainment team: never a dull moment! Their games were hilarious, they were so much fun, approachable, and always around the ship. They also have great dance classes during the trip that we truly enjoyed. The shows, the singers...we loved everything! Special shout out to pianist Nathaniel Reid! To say we had an amazing time at N. Gem would be an understatement. The low points: the fact that our visit to St. Thomas was cancelled due to inclement weather and, the disembarkation system they had was really bad, slow and confusing - the trip could've ended on a much better note. I guess we needed the reality check after such "almost perfect" vacation. Definitely doing it again! We'll see you soon, Norwegian team!

Our first cruise ever: One of MANY!

Norwegian Gem Cruise Review by CCaldwell

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Balcony
My husband and I have just returned from our first cruise ever. We chose the N. Gem during Thanksgiving and, let me tell you: we had an amazing time! Embarkation process (from NYC) was smooth; The ship is beautiful, all common areas were very nice and clean, with plenty to see and do.

The staff treated us like royalties! Our Steward, Al Bryant, went above and beyond, making it sure our room was always neat and tidy.

The staff of the Garden cafe handles a lot of people at the same time and they do it very well - the "Washy-washy' ladies was hands down the best! Always fun, pleasant, and full of energy.

We enjoyed the freestyle NCL offers, and we had the specialty dining and premium drinks packages; great options and excellent service throughout. But there's food options everywhere and every time, really!

The bars and lounges were also really good! The bartenders and mixologists team really know what they're doing (we joined several tastings during the trip and really put them to the test). Any drink you can imagine, they pull it off. All Premium liquor indeed. How do i know? No hangovers!

As for the entertainment team: never a dull moment! Their games were hilarious, they were so much fun, approachable, and always around the ship. They also have great dance classes during the trip that we truly enjoyed.

The shows, the singers...we loved everything! Special shout out to pianist Nathaniel Reid!

To say we had an amazing time at N. Gem would be an understatement. The low points: the fact that our visit to St. Thomas was cancelled due to inclement weather and, the disembarkation system they had was really bad, slow and confusing - the trip could've ended on a much better note. I guess we needed the reality check after such "almost perfect" vacation.

Definitely doing it again! We'll see you soon, Norwegian team!
CCaldwell’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Cabin Review

Mid-Ship Balcony
Cabin BA
The cabin was very nice and spacious. We were a bit nervous about head space, since I'm 5'10, my husband 6'2, and we had no problems at all. The bathroom has sliding doors so it's not as small as you may think.
We were very lucky with our Steward, who kept the room tidy for us everyday, also being respectful of our privacy.
There's plenty of storage, a couple outlets (bring a charging station for your devices).
The balcony is also spacious and SO worth it, as we had the opportunity to experience the most beautiful sunsets and sunrises ever!
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Catamaran Sail
    Maybe it was a misunderstanding on my end, but when we booked, we saw "catamaran sail: hop on - hop off water taxi to 3 islands"
    Well, that was not a catamaran, far from it, there was no seat for us at all, on both ways of the trip, so we stood in the middle of the boat, hanging on a pole for the whole thing. And we visited 2 islands instead of 3. We decided to stay at a more quiet island, told that we would be picked up in 90 minutes...2 HOURS PLUS later, they arrived, saying that someone was forgotten at the previous island and they had to go back. The island is beautiful but the service itself, from the price an to how it was advertised, left much to be desired.
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