This was a new cruise for this boat which was apparently brought from another country and it showed. The crew had little knowledge or interest in their jobs. Their command of English was little to poor. The decks were dirty yet never cleaned.
The bar and coffee area was always a shambles. The barman, when at the bar, could not understand the wine labels. Self-service was the often required .
Dining was far from luxurious. Serves were small and only Indian food was on offer, no Western meals at all. Evening meals were served outside, often seated on lounge chairs which were far too low for dining from. Insects were attracted by light and were a nuisance. The head waiter said that they could be dangerous for us yet we could have eaten inside away from them in much more comfort. He covered our drinks with his bare hands as he delivered them.
The promised bikes for shore excursions were never sighted.
The two shore excursion guides were knowledgable but unintelligible to us Westerners.
The ship's exhausts vented on the side of the ship. Oftentimes the excursion launch was moored against the exhaust outlet which deflected the gases unpleasantly up the the lounge area.
This cruise was way over-priced. Another passenger quoted his rating for this as 4 /10.
We have written to Pandaw with our complaints and requested a partial refund but to date have not received any acknowledgement or reply.