Cabin was as expected. Steward very nice and considerate. Room service prompt, food good delivery cost of $8 for 24 hr. Service was reasonable. Did not want to spend a great amount of money as i am recently widowed and was trying to watch my costs. I have so much more i could say like i was abandoned in rome, had to pay taxi 200euros to drive me to the port as fast as possible (he made a 2 hr drive in 90 min.) ship was still in dock, but would not let me board. I sat in taxi and cried as i watched norwegian epic pull out. had to find a hotel for the night and learn how to navigate the train to ships next port, livorno. 2 hr. Wait for train, 4 hr train ride. Finally arrived, but missed excursion to florence and pisa. Cruise line is a money sucking outfit everytime you turn around. have all kinds of policies they don't tell you about. notices on booklet regarding mini-bar costs not covered by drink package in book provided are written so are so small that even with a pair of +250 magnification eyeglasses i just happened to have with me that were my husband's, i could barely read the print. I only realized this after checking my on board charges. Guest services, excursion refund request person walked away when i lost my temper trying to get credit for trips i missed because of rome debacle. i stood and waited until he finally returned and said he would help since i had calmed down. required a doctor's report and receipt another policy previously not known) which i had only because after rome-livorno 24 hour trauma, awoke with extreme anxiety attack at 3:00 am and could not see doctor until 6:00 p.m. That night (15 hours of anxiety attack with no medication to take). medical center only open daily from 6:00 pm -7:30 p.m. and before they will see you, they make it clear it will cost $149 plus costs of meds. By the time i arrived i was almost ready to collapse. Blood pressure was 172/109 by then. others in line before me but nurse took one look at me and took me first. Medical center staff very knowledgeable and efficient. hours are ridiculous and need to be expanded though for cases of extreme need.
Charge of $15 per day per person added automatically to your bill for gratuities. however, maybe i missed something but found out later that this did not cover bar service, spa, (or restaurant service)? television is just one big infomercial to sell you on onboard. lots of movies for $9.95 rental. They never tell you that there are actually free channels to watch sports, movies, and the bbc for news. I found out about those from another passenger 5 days into the trip.
I would say stay away from the spa unless you want to pay out 1/3 of your next social security check. i made the mistake of opting for the additional free 25 extra minutes only good on the day of embarkation. the massage was excellent, so no complaints there, except the total price was $181, plus $187 for product which i never used and left in the cabin because it was not returnable. i was continually pushed to buy the spa package for either $239 or $269 which i kept trying to turn down. I was told it included the hot tub which was the only hot tub on the ship. not so! two free hot tubs were on the pool deck. I looked again to make sure, and there they were. I don't like being lied to or high pressured into something. I had another spa appointment made for me which i later tried to cancel. i was told that if i cancelled, i would be charged 1/2 of the price of the service scheduled (over $100). if i would re-schedule, i would then only pay for the $200+ cost of the wrap. I declined, became agitated and told them i would not re-schedule. they tried and tried to get me to. i finally said to charge the +$100 to my account which was better than spending another $100 and hung up. I was never advised of this "policy" prior to the attempt to cancel. The massage therapist called back and said she would not charge me the cancellation fee-guess it was clear i was upset. now to the onboard credit services. Another surprise 'policy". tried to obtain euros necessary to take a scheduled excursion the next day. was told by guest services i would have to return next morning to credit person. 6:am returned to be told policy was to provide euros of only 100 per day per stateroom. I required 210 by the excursion group that was leaving that morning. Without the euros i could not go. The gentleman who had been in front of me told her i was saying the same thing he was trying to tell her. She curtly turned to him and told him he had already been assisted and she was now assisting "this guest". She insisted she could only give me 100 euros. Needless to say i threw another "hissy-fit". the woman behind me stepped forward with documentation of what the gentleman and i were telling her. she said she would have to talk to her boss to see if she could make an exception to the policy. Finally she had to fill out forms for the exception but gave us the necessary euros. Such major hassles everytime you turned around. i could continue this with stories told to me by several other passengers, but i think you get the idea. I will never, ever, sail with norwegian again. I have cruised with 4 other cruise lines over the years, but never have been milked for money, or treated so disrespectful. i will post this info on my facebook, trip advisor and genius. on two separate occasions i had made serious plans to get off the ship, go to the nearest international airport and come home. that's how bad it was. Do not cruise with norwegian.