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Cabin. The cleanliness of our cabin was very poor. On embarkation, there was a box of cereal on the floor of the wardrobe so that obviously hadn’t even been checked or cleaned, a mouldy used coffee bag in the coffee machine, and the bedside tables had not been cleaned as were covered in sticky ring marks! I had to clean the bathroom and we didn’t have a bath mat or a laundry bag. The balcony floor was dirty, covered in hair, fruit loops and sand! We hardly ever saw our steward. In 16 cruises, I have never known such standards. Needless so say, the steward did not get any extra gratuities! Overall. The ship is beautiful, very modern and generally clean. But there are some areas which are a massive waste of space. Why have a gigantic movie screen on deck and not have regular movies on (in fact most of the time, in played nothing at all!), margaritaville is a big beautiful space but not open in the evening, the go kart track takes up a lot of room and only open a few hours a day, the laser tag is pointless. The pool deck is pleasant but the sunbeds are pushed completely together so you had to crawl on them from the end. Towel animals are no more (such a shame), no white party and the captain didn’t even sound the ships horn on leaving the ports. Food. Excellent. We ate in 5 speciality restaurants, dining room, the local and the buffet and we never had a bad meal. Entertainment. Excellent. Jersey boys and Six were very good. Siglo the band are amazing. Ports. Enjoyed all ports except Cabo San Lucas. Panama Canal was amazing but annoyed that we started the journey at 10pm as it was suppose to be a daylight transit. Overall great cruise but I don’t feel as positive towards NCL as I have done before. It seems to be about making as much money as possible and it doesn’t matter about the customer experience. It’s the little things that can make a big difference on a cruise and NCL seems to have forgotten this at times, on this cruise.

Very good but room for improvement

Norwegian Bliss Cruise Review by winty

3 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Bahamas
Cabin. The cleanliness of our cabin was very poor. On embarkation, there was a box of cereal on the floor of the wardrobe so that obviously hadn’t even been checked or cleaned, a mouldy used coffee bag in the coffee machine, and the bedside tables had not been cleaned as were covered in sticky ring marks! I had to clean the bathroom and we didn’t have a bath mat or a laundry bag. The balcony floor was dirty, covered in hair, fruit loops and sand! We hardly ever saw our steward. In 16 cruises, I have never known such standards. Needless so say, the steward did not get any extra gratuities!

Overall. The ship is beautiful, very modern and generally clean. But there are some areas which are a massive waste of space. Why have a gigantic movie screen on deck and not have regular movies on (in fact most of the time, in played nothing at all!), margaritaville is a big beautiful space but not open in the evening, the go kart track takes up a lot of room and only open a few hours a day, the laser tag is pointless. The pool deck is pleasant but the sunbeds are pushed completely together so you had to crawl on them from the end. Towel animals are no more (such a shame), no white party and the captain didn’t even sound the ships horn on leaving the ports.

Food. Excellent. We ate in 5 speciality restaurants, dining room, the local and the buffet and we never had a bad meal.

Entertainment. Excellent. Jersey boys and Six were very good. Siglo the band are amazing.

Ports. Enjoyed all ports except Cabo San Lucas. Panama Canal was amazing but annoyed that we started the journey at 10pm as it was suppose to be a daylight transit.

Overall great cruise but I don’t feel as positive towards NCL as I have done before. It seems to be about making as much money as possible and it doesn’t matter about the customer experience. It’s the little things that can make a big difference on a cruise and NCL seems to have forgotten this at times, on this cruise.
winty’s Full Rating Summary
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