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We are doing a Thanksgiving cruise to the Eastern Caribbean on the Nieuw Amsterdam. We booked through a big box store, and even though HAL reduced its rate many times before sailing date, but after final payment, it was difficult to get any compensation. Thus, we paid much more for an inferior cabin which others got for a song. The ship itself is certainly not up to HAL standards. Our deck has filthy deck glass and evidence of rust on the exterior of the ship. Our cabin in particular seems especially small and the storage far from ample. You have to put one of your key cards in a slot just inside the door to turn on the lights and leave it there....dumb. The pillows have seen much better days and would be thrown out on some other ships and for sure, in my house. There is constant loud maintenance on the ship. When we are in port, there is sawing, drilling and hammering.....hardly a relaxing time for those of us who did not want to go on excursions. The ship should be in dry dock for all they are doing rather than making a holiday cruise one of constant construction. Food has been good, but service in the main dining room has been slow and spotty at best. Even the wine steward is hard to find when needed. We have chosen to eat at the Lido or in specialty restaurants. Lido has reduced its usual vast array of food items so choice is only ok. This is our 5th cruise with HAL but probably our last. Too bad.

Not the Holland America I used to love

Nieuw Amsterdam Cruise Review by ozzysgrandma

1 person found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Western Caribbean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
We are doing a Thanksgiving cruise to the Eastern Caribbean on the Nieuw Amsterdam.

We booked through a big box store, and even though HAL reduced its rate many times before sailing date, but after final payment, it was difficult to get any compensation. Thus, we paid much more for an inferior cabin which others got for a song.

The ship itself is certainly not up to HAL standards. Our deck has filthy deck glass and evidence of rust on the exterior of the ship. Our cabin in particular seems especially small and the storage far from ample. You have to put one of your key cards in a slot just inside the door to turn on the lights and leave it there....dumb. The pillows have seen much better days and would be thrown out on some other ships and for sure, in my house.

There is constant loud maintenance on the ship. When we are in port, there is sawing, drilling and hammering.....hardly a relaxing time for those of us who did not want to go on excursions. The ship should be in dry dock for all they are doing rather than making a holiday cruise one of constant construction.

Food has been good, but service in the main dining room has been slow and spotty at best. Even the wine steward is hard to find when needed. We have chosen to eat at the Lido or in specialty restaurants. Lido has reduced its usual vast array of food items so choice is only ok.

This is our 5th cruise with HAL but probably our last. Too bad.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin V
Our cabin is 8090. It is the noisiest cabin I have ever been in. Not only are people rude going up and down the aisles being extremely loud with total disregard for other guests, but the constant noise from the Lido deck above keeps us from sleeping after 10 pm. Rolling carts across the floor above all night and slamming of heavy objects is sometimes deafening.
Upper Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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