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Norwegian Bliss Review

4.0 / 5.0
Editor Rating
1203 reviews

Deplorable On-Board Service

Review for Norwegian Bliss to the Bahamas
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HuliHuli
6-10 Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Entertainment

Additional details

Sail Date: Nov 2019
Cabin: Mini-Suite with Large Balcony
Traveled with children

We booked the Bliss for our annual family Thanksgiving cruise, but were greatly dissatisfied by the on-board service level, particularly the food service. This was by far the poorest service we have received on any cruise line/ship. And since food is a big part of a cruise, when that is poor, it pulls down the whole experience.

Cabin: 8126 and neighboring cabins have very large balconies, great for reading outside or just relaxing. Maybe, just maybe, NCL should choose not to wash down the balconies on the best port day and spray their guests with water who are trying to enjoy their balcony.

Food Service: When we boarded (and for the first two days) the Bliss crew were operating under a protocol where passengers were not permitted to serve themselves at the buffet; indeed you could not even pick out a tea bag yourself. This made service unbearably slow and crowded. And if you dared to ask for more of some food, they would glare at you as if you committed a sin. Regrettably, the dining rooms were no better. You would typically have to wait over 30 minutes to get your first appetizer. It took 80 minutes to receive an entree at the Thanksgiving dinner in Manhattan, and then only after asking the Maître D' to find out what was taking so long. At one lunch in the Local, we simply walked out after an hour passed and we had not been served. Zero stars for the food service. One exception was Le Bistro where the food and service were spot-on!

Cabin Review

Mini-Suite with Large Balcony

The high point of the on-board experience was having a great cabin with a very attentive steward - Arta. The very large balcony, coupled with being in a small enclave of cabins, made our time in the room one of our best on-board experiences.

Port Reviews

Nassau

NCL chose to wash down all balconies while in port making them unusable most of the day.

5 Helpful Votes

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