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Guest Services was completely useless on the ship. One person tells you one thing, another tells you something different. They say they will refund charges and then don't. They make reservations for you and then loose them. Many of them don't speak English well or don't listen to the problem - they just tell you whatever they want to tell you. I was supposed to have an onboard credit and guest services told me to take it up with Priceline since it was booked thru them; problem is that my cruise was book by NCL's Casino House Account. They are clueless and you will spend hours in line trying to resolve issues and then they don't do what they promise. Internet package - don't buy it. Internet doesn't work half the time. Dining - If you want to share your specialty dining plan with members of your family, just do it at the restaurant. Guest Services will insist you can't do this but the restaurants will do it for you. Also, always check your food. We were served RAW pork meatballs at the buffet and undercooked Turkey for Thanksgiving dinner. Ports - Allow at least 2 hours to tender and get to land. Delays at every port with the tenders. Take a pool towel down with you, they run out at the dock and end up waiting a long time. Ship - For the money, they are many other ships that have lots more to do. This didn't have enough for a 7 day cruise. Music - you are better off listening to the music on the other ships at Port. Poolside music was terrible.

Terrible Customer Service - Reservation and/or Extra Fee for EVERYTHING!!

Norwegian Escape Cruise Review by JLTF

4 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Western Caribbean
  • Cabin Type: Balcony Stateroom
Guest Services was completely useless on the ship. One person tells you one thing, another tells you something different. They say they will refund charges and then don't. They make reservations for you and then loose them. Many of them don't speak English well or don't listen to the problem - they just tell you whatever they want to tell you. I was supposed to have an onboard credit and guest services told me to take it up with Priceline since it was booked thru them; problem is that my cruise was book by NCL's Casino House Account. They are clueless and you will spend hours in line trying to resolve issues and then they don't do what they promise.

Internet package - don't buy it. Internet doesn't work half the time.

Dining - If you want to share your specialty dining plan with members of your family, just do it at the restaurant. Guest Services will insist you can't do this but the restaurants will do it for you. Also, always check your food. We were served RAW pork meatballs at the buffet and undercooked Turkey for Thanksgiving dinner.

Ports - Allow at least 2 hours to tender and get to land. Delays at every port with the tenders. Take a pool towel down with you, they run out at the dock and end up waiting a long time.

Ship - For the money, they are many other ships that have lots more to do. This didn't have enough for a 7 day cruise.

Music - you are better off listening to the music on the other ships at Port. Poolside music was terrible.
JLTF’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Ages 13 to 15
Service
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Cabin Review

Balcony Stateroom
Cabin BD
Was Good. Was big enough for me and my husband. Bathroom was more spacious than other ships. Needs updating soon but was clean.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews