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MSC Fantasia Review

-- / 5.0
Editor Rating
442 reviews
2 Awards

Disestablished and last time with MSC

Review for MSC Fantasia to Transatlantic
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Used to cruising
10+ Cruises • Age 70s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2019
Cabin: Balcony Stateroom

Cruised for the first time with MSC aboard Fantasia in November 2019, we embarked in Genoa, doing a few places in Europe then went across to Brazil. We have cruised with other companies many times and have never experienced anything as bad.

At the airport - MSC representative was waiting at the airport for us - but there was no transport for us and had to wait 45 minutes for it arrive.

Embarkation - what a total unorganised fiasco. From arriving at the cruise terminal, to actually getting onto the ship took 4 hours! No communication at all, very poor customer service and no where to sit. Not just a handful of people but thousands were in that hall, with nothing to drink. There was no reason, the ship was ready and people were getting on, one at a time - just poor organisation and no one from MSC to help. We found this wasn’t the only time they expect you to queue with no communication. Actually I’ll class this as appalling.

Cabin Review

Balcony Stateroom

Cabin was goos, at the back of the ship so had good views. Cabin boy was very good and kept it spotless

3 Helpful Votes

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