First off we are loyal Holland America customers. On average spend about four months a year on Holland. But the food quality has been slipping so bad we thought let's try another cruise line. Oceania claims to be the best food at sea. So it seemed like an obvious choice!

First off is the ship itself. Honestly, they have done an amazing job refurbishing the ship and it is truly gorgeous. The interior design is a real wow! Everything they use from the dishes to silverware to glassware is of high quality. The cruise line didn't seem to cut any corners when it came to the actual ship and hard finishes. The ship is small but has everything one needs.

The staff does not match the quality of the ship. Overall I felt the staff was cold and distant. Nobody seemed to have a clue about what they were doing. Service in the dining room was scattered and always in a panic. No coffee refills, the time between courses was completely inconsistent and cold food!! It was like nobody there had ever worked in fine dining before. Throughout the ship, I wouldn't say I ever felt welcome or attended to. Ignored most of the time on purpose. Poolside nobody ever helped you, offered a drink or even bothered to acknowledge your existence. Our room attendant never knew our name and barely ever even greeted us. When she did, it was obviously painful. Over the course of one week, I was never once acknowledged by name by anyone. On Holland your room attendants always greet you by name, the dining room manager always knows your name and cabin number. Read more