it was our 3rd cruise on this ship and after a very stressful year with medical retirement / moving / health problems we was so looking forward to our 19 night cruise started off well 28mins from home to Tilbury embarking fine once on the ship I said to my partner wow this don't look right (why) It didn't feel clean ? went tour cabin didn't feel or smell clean ? luggage delivered no problems unpacked off to see what was happening!!!! OMG the passengers already on board were all 75+ not complaining as have worked with elderly 23 years? so a bit of a downer really.
first evening went to the bistro to eat had boiled potatoes roast meat mixed veg gravy not a bit of flavour to it and barely warm then had slice pineapple/ melons, the atmosphere of the staff was unbelievable no happy smiling friendly faces we couldn't believe it as been rat on other 2 cruises?.
2 days in waiting for the lift we saw masked men entering a cabin we asked wow what's wrong Sanitation the guy said we just thought someone had an accident? but no after this we see another 2 on our deck being sanitised?.
we went down for our meal in the restaurant on our table of four we had a lovely couple in their late 80's with nothing in common with us surely when they do their placing surely they could try and match people we have yet to have people on our seating we could befriend as such? so we stayed with the bistro.
next thing the news letter warning about norovirus ??? then we were being served in the buffet???fine but we couldn't see the server properly over the hot plates and most had little English food was just being plonked on plates over the top of other food never hot no flavours and the same food just different meat on many occasions we never bothered unless we had to on sea days ? and all over the ship we had to sanitise our hands our cups were removed from our cabins replaced by flimsy paper cups tat were dangerous when hot water put in them the glasses removed from our bathrooms replaced with plastic glasses? by this time the corridors were being sprayed by men in masks some in white suits while we were left in he dark the captain who on other cruises was not to be seen never shook hands the ship crew stopped eating in the bistro ? to be honest I have never hard so many people complaining about the above problems some we had met from previous cruises who were upset that thy had 2 cruises booked with them next year ? this was our plan to book while on board but sadly couldn't stand to go again in all we have cruised five times in 4 years with C.M.V always paid in full when booking to find out others have paid £1000 less than us and been upgraded also makes you think to heck with C.M.V.
Our bedding was changed twice in 19 days it was shambles the bars were often closed or never had your drink ? the casino was a waste and the croupiers so rude we never bother the last few weeks was supposed to be on board for fun unless you were a knitter / bridge player / quiz player / bingo etc you were left wandering we spent hours in our cabin on sea days as worried about norovirus which by now on deck 10 we had seen 10/15 cabins sanitized.
most we speak to couldn't wait to get off and home where upon I have been suffering sickness and diarrhea but at least I'm home safely. also our T.V had a mind of its own and came on when I felt like it was told unplug from back of T.V don't think so.
poor seemed grubby never felt clean T.V came on when it wanted to was told to unplug from the back of the T.V ??? drawer in dressing table 2nd down needs fixing as very stiff to open. hairdryer accessories not matching hairdryer. sheets changed twice in 19 nights ? compared to other times on Columbus not very good?.