We had a day in Heidelberg that we were out from 10:00 to 3:30. We came in from the very cold day to a lunch of hot soup and finger sandwiches. I arrived about 3:35 and there were many still behind me. They were only serving one type of soup and when I got there they told me with no apology whatsoever that they were out of soup. I have been on at least 14 cruises on 4 different lines and I’ve never heard sorry, we’re out.
The wait and bar service was mediocre. The cocktails were very inconsistent, I don’t think the bartenders were trained. the drink list was old fashioned and limited.
One server grabbed my Cosmo before I was finished and put a napkin in it. When I said I was still drinking it he removed the napkin and handed it back. I wish I could say I was kidding.