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You remember the saying, "All that glitter is not gold!" This is definitely true when it comes to this ship. They dazzle you with the Swarovski crystal infinity staircase and a dazzling dome ceiling that reflects a wonderful nightly light show. All of your sense are captivated on this ship for sure. However, do not be hoodwinked by all of this opulence because the level of service leaves something to be desired. From the moment of embarkation the tone is set for you to hurry up and wait. The line to get on the ship is a standard mazes of twists and turns then you are ushered to another waiting area. Once, on the ship please do not require Guest Services because the lines are long and the service is subpar, they try to help but not genuine. Room Service on the other had is a whole other beast. Be prepared to wait if your call is answered, while they do have a call back feature they do not bother to call back ever! The room service menu has a very limited menu with the better tasting items on the dinner menu which they charge a service fee of $7.95 (read the fine print of the additional 15% gratuity) shows up on your bill as an $9.14 charge. Only order off the dinner menu if you do want to leave your room for steak or if you want wings everything else can be found on the ship. If you find yourself wanting to 24-hour free delivery included with your experience just know that you will be charged irregardless. Most of the food is bland Mediterranean inspired menu at all the restaurants except the specialty dining areas. Keep in mind they are cooking for a large number of guests. If you abstain from pork then you will not eat breakfast meats from the buffet, stick with the restaurants or let them know you need a special meal before departure. If you are a foodie lower expectations and lower it some more...now you will not be disappointed and you will actually enjoy the food. One thing to watch out for is the half clean dishes that are littered throughout the ship, the glasses, silverware and bowls are the major offenders. The stateroom was fantastic and spacious. The room has the standard twin beds that are not terribly uncomfortable. The sofa is a nice touch to make it feel homey. The balcony is an adequate size and at least 4 adults could comfortably occupy the space. If you are neighbors the partition can be open to make more room. Buy the internet at your own risk. The internet service is horrible most of the time it does not work. From Roatan until Costa Maya your internet service will remind you of the days of dial-up service...oh, how you will wish for 2G or 3G speeds. Prepay for the service or just call your service provider and get a better and most likely a cheaper deal. This part is for anyone that has a breathing condition, disease or issue...this is not the ship for you. Stay away because you can easily have a major medical incident because the ship is not well ventilated. There are definitely various chemicals smells coming from multiple areas of the ship and sometimes from your own shower stall. The crew will not listen to you and will treat you as if you are a nuisance. The overall impression is the customer service is poor, the cleanliness of the ship is very good, the cleanliness of the dishes are adequate and they have a wide variety of activities to keep you occupied. Book an MSC cruise at your own risk.

MSC Meraviglia Opulence

MSC Meraviglia Cruise Review by Cioccolatodrop

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Trip Details
  • Sail Date: November 2019
  • Destination: Western Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
You remember the saying, "All that glitter is not gold!"

This is definitely true when it comes to this ship. They dazzle you with the Swarovski crystal infinity staircase and a dazzling dome ceiling that reflects a wonderful nightly light show. All of your sense are captivated on this ship for sure.

However, do not be hoodwinked by all of this opulence because the level of service leaves something to be desired. From the moment of embarkation the tone is set for you to hurry up and wait. The line to get on the ship is a standard mazes of twists and turns then you are ushered to another waiting area. Once, on the ship please do not require Guest Services because the lines are long and the service is subpar, they try to help but not genuine.

Room Service on the other had is a whole other beast. Be prepared to wait if your call is answered, while they do have a call back feature they do not bother to call back ever! The room service menu has a very limited menu with the better tasting items on the dinner menu which they charge a service fee of $7.95 (read the fine print of the additional 15% gratuity) shows up on your bill as an $9.14 charge. Only order off the dinner menu if you do want to leave your room for steak or if you want wings everything else can be found on the ship. If you find yourself wanting to 24-hour free delivery included with your experience just know that you will be charged irregardless.

Most of the food is bland Mediterranean inspired menu at all the restaurants except the specialty dining areas. Keep in mind they are cooking for a large number of guests. If you abstain from pork then you will not eat breakfast meats from the buffet, stick with the restaurants or let them know you need a special meal before departure. If you are a foodie lower expectations and lower it some more...now you will not be disappointed and you will actually enjoy the food. One thing to watch out for is the half clean dishes that are littered throughout the ship, the glasses, silverware and bowls are the major offenders.

The stateroom was fantastic and spacious. The room has the standard twin beds that are not terribly uncomfortable. The sofa is a nice touch to make it feel homey. The balcony is an adequate size and at least 4 adults could comfortably occupy the space. If you are neighbors the partition can be open to make more room.

Buy the internet at your own risk. The internet service is horrible most of the time it does not work. From Roatan until Costa Maya your internet service will remind you of the days of dial-up service...oh, how you will wish for 2G or 3G speeds. Prepay for the service or just call your service provider and get a better and most likely a cheaper deal.

This part is for anyone that has a breathing condition, disease or issue...this is not the ship for you. Stay away because you can easily have a major medical incident because the ship is not well ventilated. There are definitely various chemicals smells coming from multiple areas of the ship and sometimes from your own shower stall. The crew will not listen to you and will treat you as if you are a nuisance.

The overall impression is the customer service is poor, the cleanliness of the ship is very good, the cleanliness of the dishes are adequate and they have a wide variety of activities to keep you occupied.

Book an MSC cruise at your own risk.
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2
The stateroom was fantastic and spacious. The room has the standard twin beds that are not terribly uncomfortable. The sofa is a nice touch to make it feel homey. The balcony is an adequate size and at least 4 adults could comfortably occupy the space. If you are neighbors the partition can be open to make more room.
Angkor Wat Deck Inside Cabins, Balcony Cabins, Suite Cabins