• Write a Review
  • Boards
  • Log In
Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
322 Reviews

The Grande Dame is loosing her glitter

Crystal Symphony Cruise Review by Shoeman1

5 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Caribbean
  • Cabin Type: Deluxe Stateroom with Verandah

We are die hard Crystal fans. After many cruises, 40+, we experienced issues on board. Frist the terrific

1. Embarkation and Disembarkation are a breeze

2. Entertainment was top notch. Any time Christine Andreas is on board you will have a wonderful evening.

3. Enrichment was interesting. The timing of lectures was poor and interfered with other classes.

4. Service is always top notch and this cruise did not disappoint. The Lido staff is always working to make a great experience.

Now onto the not so great

5. Cabins are in dire need of updating. Our 9th floor veranda experienced a flood due to pipe bursting in hall. I had to call the front desk before any assistance, and never did the hotel manager come to our room. We had noisy fans running for 2 days, and who knows if mold is growing. One other mention the movies available for viewing in the passenger rooms is awful, talk about dated, and the selection of TV channels is little better. We found the internet to be adequate.

6. Public spaces are showing their age with ragged carpet in Starlite Club. The renovations are an added benefit to many rooms but in the end this is an old ship and despite being very clean she is showing her age.

7. Ports are never spectacular in the Caribbean ; we did not leave the ship in Grand Turk or Tortola. I was lucky to experience the Volunteerism group and it was the highlight of the cruise. We do not use the Shore excursion desk as traveling in a large bus for hours is not attractive to us.

8. Dining was the spot that confused us as Crystal cuisine is usually a 6 star experience. Trident Grill, Bistro, Uma Uma and the best Italian restaurant, Prego, were spot on in every respect. Water side was a hit or miss. Broths and pastas were the same as always; it was the mains that were disappointing with little to no seasoning (maybe salt was omitted due to the age of passengers:), bizarre menus that many found difficult to choose an entree (king crab legs at black tie night tons of venison, duck and lamb), and a dessert menu that just needs a total update. Silk is better with each cruise, and the Brazilian steakhouse was nothing short of inedible. Tapas bar was the normal salad bar, and the vegetable area housed the same boring steamed veges, gummy cauliflower au gratin, and poorly executed roasted broccoli. We tried 4 mains and only the lamb was edible. My short rib oozed grease and the chicken was dry as a bone. In fact all the poultry on board was tough and dry. Another ? as crystals poultry is usually moist.Wish management would consider an American steak house to replace Churiscuria.

The captain was the most inconspicuous captain ever. Expect for the Captain's reception he remained out of site.

We heard many new passenger comment on the age of the majority of passengers. The average age was well into 80s and greater; many wheelchairs and assisted mobility devices were in halls. I also heard several passengers discuss the entitlement shown by some passengers especially to the staff who work tirelessly. Someone once wrote that some passengers leave their manners at home. I think they have no manners to leave.

It will be interesting to see how Crystal moves ahead attracting a younger clientele.

Shoeman1's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Deluxe Stateroom with Verandah

beautifully maintained. Just a bit old and so tired

Port & Shore Excursion Reviews

Previous ReviewNext Review
8 Reviews Written
90 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Crystal Symphony Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.