This was our fourth cruise with NCl. We felt dedicated to sail with them again. But our room was changed from the 10th deck to the 9th deck with notification. Our friends asked for a room the the 10th deck so we would be on the same deck, which didn't happen. Fire drill was held in the dining room and we were not checked in properly. Received a nasty letter saying we had violated the rules. Had to make reservations for most of the shows at the beginning of the cruise, it you didn't you were out of luck. It took us 3 1/2 hours to get off the ship and through customs. NCL pushed passengers off into customs so they could start their through cleaning after a lot of people came down sick. We are still sick from being on the cruise and we have been home for 5 days. The portion size at each restaurant was totally different. Some were so little and some were way to much. Not sure we will sail with NCL again after this down grading experience