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Poor customer service information we were due to start sailing from Venice on 23rd of November 2019, instead we were put on a coach travelled 2.5 hours to Trieste without prior notices Buffet restaurant not enough capabilities so often have to queue for sitting at breakfast and at lunch. Choice of food poor and not nicely cooked. The buffet restaurant is cramped and if wanted omelette one needs to go to get it from the outside kitchen , this is very poor arrangement as on windy days it's hard to push open the door to go outside . We were given a very noisy cabin on deck 10, 1103 just below the kitchen galley on deck 11. On some nights we could hear trolly rolling and crashing. These cabins should be deleted if MSC has any thoughts for customer comfort and well being. Even in the main restaurant the service can be half baked. And the food pretends to be fine dinning but in reality it is not that tasty. Will think twice before going on a MSC cruise

Poor service so sad to see the services on board dropped so much

MSC Sinfonia Cruise Review by Hvpkhyu

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Transatlantic
  • Cabin Type: Bella Inside Stateroom
Poor customer service information we were due to start sailing from Venice on 23rd of November 2019, instead we were put on a coach travelled 2.5 hours to Trieste without prior notices

Buffet restaurant not enough capabilities so often have to queue for sitting at breakfast and at lunch. Choice of food poor and not nicely cooked. The buffet restaurant is cramped and if wanted omelette one needs to go to get it from the outside kitchen , this is very poor arrangement as on windy days it's hard to push open the door to go outside .

We were given a very noisy cabin on deck 10, 1103 just below the kitchen galley on deck 11. On some nights we could hear trolly rolling and crashing. These cabins should be deleted if MSC has any thoughts for customer comfort and well being.

Even in the main restaurant the service can be half baked. And the food pretends to be fine dinning but in reality it is not that tasty.

Will think twice before going on a MSC cruise
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Cabin Review

Bella Inside Stateroom
Cabin I1
Small and cramped leaking bath tray due to broken tiles very dangerous sharp edged bed side lamps.
Tchaikovski Deck Inside Cabins, Outside Cabins, Balcony Cabins