Review on MSC Divina Cruise
November 5 - 25/2019, 20 days Genoa to Miami
Received no information on how to pick up access card to our cabin
Cabins were not ready, they informed us to go and have lunch, followed by an announcement.
The promised announcement we could not hear, because of the masses of loud guests.
Waiting with our carry on, we finally heard from other guests, that the cabins were open and the cards, pre-ordered excursions packages will be on our beds. That is security?
Access cards, with either Visa or cash added, also packages loaded for drinks and Spa, had all information on it, like full name, cabin #... We do travel a lot and most 3 to 5 star hotels have blank cards in case guest loose the cards or if they are stolen. We found and returned 2 cards, and an other guest found a card in Bridgetown. Just luck if someone honest finds these cards.
Cabin safety box malfunctioned once and could not be opened without assistance and resetting the pin#. The assistant said that this was normal and would happen to everyone eventually. Nobody we talked to encountered this issue. It left us wondering if someone tried different codes and left us locked out?
At MSC restaurants there seems to be no consideration for food allergies. I have a walnut allergy. I talked to chefs, and other staff, they just say ask. Two kind of muffins and in 20 days, not ones they could confirm no walnuts/nuts in their baking/muffins. Instead they covered walnuts over fruits, all cheeses. Even airlines take nut allergies serious.
The air in the cabins was extremely try. They were so many guest/staff coughing. No wonder, the hand sanitizers did not work well, people tried, than walked away without.
We pre booked 6 Excursions, 7 months prior online from MSC, fully paid in US $s.
When booking 6 excursions online, twice it said not completed, the 3rd time “Success”. After checking our Visa, we discovered 3 x 6 excursions charges.
In our cabin we only found 4 out of 6 excursions vouchers.
We expected good quality excursions, as we booked direct from MSC. What a disappointment!
2nd tour in Spain, was the worst tour we ever experienced. The tour guides microphone did not work, two languages, the French group was 75% and loud without consideration for others. For US $120.- left without learning anything, just frustrating.
After reporting all to the Excursions desk, we only heard sorry...
After our second excursions to Valencia Spain, we decided to cancel all our other 4 tours.
Contacting MSC (prior to cruise):impossible! We sure never got through direct. Hours wasted.
The waiters, helpers and room cleaning staff were very efficient, friendly, courteous, and performed their jobs to perfection and interacted with the guests.
The reception and excursions personnel were not helpful and rude, not customer friendly. They also showed a lack of experience.
Everything went wrong in our Puerto Rico docking. It would have been our longest port stay, but turned into the most frustrating experience on such a lovely island. Only a day prior they informed us that all passengers and crew must go off the ship, and go through USA immigration border control. No one was allowed to go back onto the ship till everyone had USA clearance, planned for 17:00 hrs. The numbers associated with disembarking times were not respected and honoured. Total chaos! On top they ordered that day a huge safety drill on the same deck as embarkation. Passengers were herded like cattle, and 3 hours delayed schedule. On the return to board the ship, passengers got frustrated with the time delay and disorganized crowd control. Even fist fights erupted and wheel chairs were not given a safe entry, again total chaos!
The higher up white jacket staff in restaurants, were bullies telling us where to sit at table for 9 with 4 different languages, no choice given. There were not enough tables for 2 or 4. We learned quickly just to ignore them and choose our own table.
MSC Photographers were extremely aggressive, and did not respect the word no. They were a total attacking nuisance in the hallway, dinner table, on shore etc. Many glossy photos had to be scrapped, what a waste.
only 3 out of 20 shows were okay, all others boring and repetitive. 4 were one man shows, for this large theatre?
charity charges were added without our permission
after our final bill was settled at 20:00 hrs the day before departure, to our surprise they added a charge from the room fridge, that had been locked 24 hrs prior. We disputed it, since we never consumed any items from the bar fridge. This was not an easy task. It meant a second time standing in line and wasting time.
I don’t use the word never often, but in this case never MSC again! We are not first time cruisers, and thankfully did not have these major issues with other cruise lines.
Many of our fellow passengers felt the same.
Clean, practical, instead of drawers like to have shelf’s for easier overview. Extremely try air!