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Joined friends on a 14 day cruise. Sailed on this ship 16 years ago and recall better food, more food choices with longer hours. On this cruise the food choices and hours for food are more limited and the technology is essentially the same including very slow WiFi. Very frustrating pre-cruise on-line experience with obvious outdated IT systems with obvious priority on revenue and not on customer of today experience. The employees are very good at what they do and are very welcoming. Definitely Celebrity’s best asset and strongest suit. Activities are well organized and run smoothly. Celebrity’s lack of IT capability makes things like linking dinner reservations with friends or even making a speciality dining reservation a very manual and time intensive process. The bottom line is the traditional onboard experience is a good one.. but Celebrity hasn’t moved into the 21st century with their systems to accommodate today’s customers. This could be my last cruise with Celebrity until they improve their booking and pre-cruise and onboard planning experience.

Mediocre At Best

Celebrity Millennium Cruise Review by razryan98

8 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Asia
  • Cabin Type: Deluxe Ocean View with Balcony 2A
Joined friends on a 14 day cruise. Sailed on this ship 16 years ago and recall better food, more food choices with longer hours. On this cruise the food choices and hours for food are more limited and the technology is essentially the same including very slow WiFi. Very frustrating pre-cruise on-line experience with obvious outdated IT systems with obvious priority on revenue and not on customer of today experience.

The employees are very good at what they do and are very welcoming. Definitely Celebrity’s best asset and strongest suit. Activities are well organized and run smoothly.

Celebrity’s lack of IT capability makes things like linking dinner reservations with friends or even making a speciality dining reservation a very manual and time intensive process.

The bottom line is the traditional onboard experience is a good one.. but Celebrity hasn’t moved into the 21st century with their systems to accommodate today’s customers. This could be my last cruise with Celebrity until they improve their booking and pre-cruise and onboard planning experience.
razryan98’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Balcony 2A
Cabin 2A
Cabin has been updated. Effective use of space. Bathroom shower drained slow entire cruise. Much of the information on tv such as exchange rates, etc. seems very outdated. Movies are mostly outdated with a few exceptions.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins