Warning! The Interconnecting Cabins you booked on NCL Encore may NOT interconnect!
We are on the November 24th sailing, and booked two interconnecting mini-series on deck 15. We paid extra for the interconnecting cabins, and NCL assured us, verbally and in writing, that our cabins had an interior interconnecting door.
When we got to our cabins we immediately realized that the cabins do NOT interconnect. The deck plans for Encore's deck 15 clearly show our cabins as interconnecting. Guest Services simply told us they were sorry, the deck plans are wrong and have not been updated.
They offered us $100 shipboard credit for the inconvenience of my wife and I having to sleep in separate cabins (one parent with each child) for the duration of the cruise. Not very romantic, and $100 shipboard credit obviously doesn't cut it.
We ran into another couple with the same problem on deck 13.
If you booked an interconnecting cabin for a future cruise, and especially one on deck 13 or 15, contact NCL or your travel agent NOW to confirm. Get it in writing if you can.
The NCL onshore reservations department needs to get their facts straight with regard to the Encore's room categories. Spending a week in separate, non-connecting cabins puts a real damper on the cruise.
The ship is very nice, and the food and service is also very good. Go karts are hit and miss. If you have a 10:30am go kart reservation, don't expect to actually get on until about 11:45am, especially if you want a double passenger kart, which are only available a few hours per day. Laser tag is fun, but the system has been down with glitches. The complimentary restaurants are just as good as the surcharge restaurants, and the entertainment is also quite good. The cabins are nice, but we gave them a 1-bubble rating due to the screw up.
Just bear in mind that, if you are traveling with kids and really need the interconnecting cabins, you may be in for an unpleasant surprise.
The whole ordeal may have been a bit more comical had we not been on the ill-fated NCL Jade voyage that broke down in Puerto Rico this time last year.
Deck 25 interconnecting mini-suites do not interconnect....unpleasantly surprised!