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We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the various crew members made the experiences worth coming back to Princess. This latest cruise was a different experience. Again we were located on deck 9 cabin D602. During our cruise the ships crew decided to remodel the cabins on deck 8 during this cruise so we were subjected to the pounding, scraping, scraping and hammering one expected to find in a construction zone. At first we thought it was repair work on the ships. As the cruise progressed we found it annoying and would leave our cabin for extended periods of time. When it finally came to a head we complained to passenger services. The response I got from them was even more surprising, they seemed unaware of the remodel work being done below our cabin and sent a hotel manager to our cabin to investigate when he arrived the remodel crew had stopped for the day and he reported back there was no noise. What infuriated me more was the condescending way we were treated as though we were lying about the noise. At the end of the cruise we were talking with other passengers located on our deck and they had experienced the same noise issues. Items The we noticed needing service was the balcony door was extremely difficult to open. I could not open and had to have my husband open it each time. However, when we complained the maintenance crew came right up and fixed it. For the remainder of the cruise it worked. However, at the end of the cruise we could tell the door again was getting difficult to open. The issues we had with the ship condition was items not working such as the climate control it would either cook you or freeze you we could never find that happy medium. In the Horizon Court one of the ice machine, broke early in the cruise which required the crew to bring large pitchers full of ice in and if the servers were not available (which turned out to be most of the time) the passengers had to “man-handle” these pitchers to get ice for their drinks. Many times ice was spilled on the floor and tops to the pitchers were dropped on the floor. In the dining room the staff did the best they could to make the experience enjoyable. There were a number of time we observed the dining staffs in all eating areas cutting corners such as leaving unused items such as plates, silverware etc. on the tables for the next guests to use. When we confronted the management about this they immediately cleared the tables and put down new utensils. It makes you wonder if the cruise line is concerned with maintaining sanitation. They try and make you wash your hands each time you enter the eating areas and yet half the time the water faucets did not work and the passengers just got frustrated. As the cruise progressed many of the passengers quit using them. Over all the ship needs a major overhaul in both the passengers cabins and in the crew (not as friendly or helpful as prior cruises).

Not What We Expected :-(

Star Princess Cruise Review by Pemory

1 person found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Hawaii
  • Cabin Type: Mini-Suite with Balcony
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the various crew members made the experiences worth coming back to Princess. This latest cruise was a different experience. Again we were located on deck 9 cabin D602. During our cruise the ships crew decided to remodel the cabins on deck 8 during this cruise so we were subjected to the pounding, scraping, scraping and hammering one expected to find in a construction zone. At first we thought it was repair work on the ships. As the cruise progressed we found it annoying and would leave our cabin for extended periods of time. When it finally came to a head we complained to passenger services. The response I got from them was even more surprising, they seemed unaware of the remodel work being done below our cabin and sent a hotel manager to our cabin to investigate when he arrived the remodel crew had stopped for the day and he reported back there was no noise. What infuriated me more was the condescending way we were treated as though we were lying about the noise. At the end of the cruise we were talking with other passengers located on our deck and they had experienced the same noise issues. Items The we noticed needing service was the balcony door was extremely difficult to open. I could not open and had to have my husband open it each time. However, when we complained the maintenance crew came right up and fixed it. For the remainder of the cruise it worked. However, at the end of the cruise we could tell the door again was getting difficult to open. The issues we had with the ship condition was items not working such as the climate control it would either cook you or freeze you we could never find that happy medium. In the Horizon Court one of the ice machine, broke early in the cruise which required the crew to bring large pitchers full of ice in and if the servers were not available (which turned out to be most of the time) the passengers had to “man-handle” these pitchers to get ice for their drinks. Many times ice was spilled on the floor and tops to the pitchers were dropped on the floor. In the dining room the staff did the best they could to make the experience enjoyable. There were a number of time we observed the dining staffs in all eating areas cutting corners such as leaving unused items such as plates, silverware etc. on the tables for the next guests to use. When we confronted the management about this they immediately cleared the tables and put down new utensils. It makes you wonder if the cruise line is concerned with maintaining sanitation. They try and make you wash your hands each time you enter the eating areas and yet half the time the water faucets did not work and the passengers just got frustrated. As the cruise progressed many of the passengers quit using them. Over all the ship needs a major overhaul in both the passengers cabins and in the crew (not as friendly or helpful as prior cruises).
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