We recently sailed with Royal Caribbean from Hong Kong to Singapore. We have 25 cruises under our belt and my wife is a Crown & Anchor platinum member. I have read other reviews regarding this sailing and concur with all of the comments made. I have waited to post this review because I wanted to give Royal Caribbean the chance to respond to my letter of complaint. Below I have inserted the final part of the letter to give readers the gist of my complaint as the diary I kept of the cruise and issues encountered are protracted.

After several emails back and forth Royal Caribbean have stated that they are unprepared to discuss company policy, have contacted the ships management team to address some of the issues and have refunded our laundry bill in full. Laundry returned to us smelly with two white linen items dyed blue, the complaints team also suggested that we dye the linen items a different colour so that my wife can still use them! Royal Caribbean have also offered $75 off our next cruise and a birthday experience voucher for my wife. I have replied that this is unsatisfactory and that speaking to other guests on the same cruise inconsistent with offers made to them. Royal Caribbeans response was that they consider the mater resolved and will not respond further, including the request to escalate the complaint further.

If you are thinking of taking a cruise with Royal Caribbean find out if the ship is going into refit afterwards, if so ask if the staffing levels will be reduced and that basic services like lifts are functioning. If they are reducing staff for the cruise ask for a huge discount and be prepared for long queues and poor service. You have been warned!!! Read more