Norwegian Gem Review

4.0 / 5.0
2,594 reviews

Disappointed in NCL

Review for the Caribbean Cruise on Norwegian Gem
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ecody
10+ Cruises • Age 70s

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Value for Money
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Additional details

Sail Date: Oct 2019
Cabin: Aft-Facing Mini-Suite with Balcony

My husband and I are longtime NCL guests. We chose this cruise based on the convenience of departing port being close to home and also based on the itinerary. We have taken numerous cruises with NCL and were very disappointed in this cruise. It lacked all of the reasons we usually choose to vacation on this cruise line.

Embarkation was disappointing. First time ever where it seemed chaotic and disorganized and the lines were beyond long. Once onboard it was apparent that the ship was not staffed appropriately. It seemed that there was minimal staff to accommodate guest needs.

Unable to be seated in timely manner at specialty restaurants that were pre-booked prior to boarding that were 3/4 vacant at time of reservation. Food service took a ridiculous amount of time to arrive after placing an order. Food was over salted to the point of it being inedible.

Cabin Review

Aft-Facing Mini-Suite with Balcony

Cabin was excellent. Location was great. Spacious. Exceeded expectations

3 Helpful Votes
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