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Norwegian Joy Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
282 Reviews

Norovirus, 1.5 hours. to get ON, 2 hours to get OFF, but a great ship & Crew.

Norwegian Joy Cruise Review by Chuckaby

9 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Panama Canal & Central America
  • Cabin Type: Concierge Penthouse with Balcony

16 day Panama Canal Cruise from Florida to Calif. Iincredibly beautiful ship, and our 1st experience w/ Haven. Embark/Disembark was a DISASTER w/ no communication re WHY we were standing 1.5 hrs. IN the Haven 'room'. Thousands of prior passengers clogging up entry curb area trying to get OFF the ship. Apparently NCL's Luggage and Passport scanners were broken, no updates given. Very confused port staff in Long Beach telling us contradictory directions. Paramedics took 2 passengers away that we saw standing in line foe almost 2 HOURS to get off. Only 2 (yes TWO) Customs officicals clearing US citizens, 4 for International, with empty desks next to them. Yes, Noroviurs was on the ship the last 4-5 days, NCL shared this w/ us, gave us phone #'s to call if exhibiting any symtoms, and they immediatly cleaned EVERYthing...pillows, ketchup bottles, all buffet lines became longer e/t staff (wearing gloves) had to HAND plates, napkins, and serve each dish. Kudos to NCL, they really tried, but it's a nasty bug ('m an RN), and they didn't share how MANY passengers had it, but we saw the Fire Trucks/Medics and TV Stations at the Long Beach Port, so it must have been bad. Our room in Haven on 17th floor w/ LARGE balcony (room for 2 chase lounges, plush blue pads, 2 brown wicker chairs & small table w/ room to spare. DIVINE! We were under the Haven Rest. so quiet 90% of the time, and kind of loud footsteps and furniture moving from 6 am ish-8 am? Great food there except the menu is the SAME every meal except for 1 'special'-(Beef Strogonoff was awesome!) Room Steward "Tito" was stellar, and courteous as is ALL staff. They dress very professionally, are ALWAYS kind, yet I didn't feel the Butler was really needed...he simply brought canapes each afternoon (too many, we finally said stop:), and did bring breakfast (w/ white table cloth) into our room which was great. Garden Buffet was wonderful; espec. Asian food, Pasta & Noodle 'Bar's, Indian food, and 8 different flavors of ice cream. It's hard to find a place to sit tho... The Navigation crew did GREAT...always great sailing, arriving in ports early or on time, updates on weather, and stellar job thru the Panama Canal. UNfortunatly the 'Narrator' spoke VERY little during our 8-9 hr. travels thru the enitre canal, and his accent made it hard to understand. What happened to the older gentleman who gave our 45 min. info. class in the Theatre the day prior? He said he's sailed 33 times, yet the next day HE didn't give the info. while going thru, but a Spanish gentleman who spoke RARELY. NCL did give us a very helpful guide (shiny, fold-up to put in pocket), but we had lots of ??'s.

WE've never seen so many elderly folks (it is an expen$ive cruise tho),w/ walkers, canes, wheelchairs and scooters everywhere. NCL should have seperate lines as these special folks clogged up lines at EVERY port necessitating a crew member to help w/ their assistive device, and them trying to go up/down steep ramps/ladders. The rest of us w a i t t e d ...A LOT. We've crusied A lot w/ other lines, and hope NCL can work w/ the ports (espec. embark/disembark) as the ship/trip were wonderful; yet bookended w/ VERY poor communication/lines/delays. (We know several missed their flights.) We'll try NCL in the future and wish them the best as they did have a tough run w/ the Noro virus.

Chuckaby's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Concierge Penthouse with Balcony

Sunning, spacious (except for 'bottleneck' between bed/closets/bathroom), and very great location. PLENTY of storage space, double sinks, large shower/small tub (that only filled 1/3'ed of the way no matter HOW long I ran the water?) Ladies, don't bring lotion, cream rinse ,soap, hangers or magnifing mirror. ALL are provided. King bed is a real king, not 2 twins shoved tog. and very comfy. Loved the lighting, the 'stars above the bed on ceiling' cannot be left on alone as they are connected to other lights (bummer, but who cares really?) We were told Butler would iron clothes, hubby asked ours if he could do 2 shirts & Jonathan stated "They don't do that, but he could get us an iron." Oh well. Loved this room, and the balcony was SO much larger than we imagined as the descriptions are vague on line w/ sq. footage.

Port & Shore Excursion Reviews

Culinary Tour

Chocolate making tour-downtown- exdcellent and took home goodies we made. Excellent prices in gift shop!

View All 8 Culinary Tour Reviews
Quebrada Cliff Divers

We took the 2-3 hr. "Express Tour" ... very good, got on A/C bus, the (Spanish) guide had a bad microphone/very poor english, and it was too loud...but great view, got to see divers after they are done as they scamper up the steps and have a Zip lock bag out for tips!

View All 28 Quebrada Cliff Divers Reviews
Salsa & Salsa

Very good, kind of loud, but fun, TONS of food (6 salsas made) and very friendly/organized staff. Come hungry, and the "Golden Zone" for shopping is not really that great of an area..I wouldn't want to go alone as a female!

View All 24 Salsa & Salsa Reviews

We did express 2-3 hr. snorkle...great staff, big safe boat, saw 2 whales and a Stingray come outta the water! Good snorkling in Chilenao beach tho the guides were feeding em pretzels so that helped! Good equipt. very safety oriented tour!

View All 74 Snorkeling Reviews

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