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We chose this cruise to see as much as possible on a short trip. First mistake NEVER board in Rome. The port is a hole, the train serving it has no luggage space and when we arrived at the port the lifts were out of order so everyone struggled with suitcases, prams etc up and down stairs. The transportation buses were old and cramped and again very little space for bags and no porters. We were in The Haven, very disappointing. The concierge was supercilious and never stood up to address you and seemed to question you when you reported something was incorrect. We had paid for a full drinks package with coffee yet the min bar in the suite was emptied as that was extra even though it was only filled with common beer, wine etc. Instead we could call our butler and get drinks delivered without additional charge but we could not open the fridge and use the mini bar ??? Similarly the I could ask for as much coffee in the suite but if I wanted a latte in a paper cup on deck I had to pay again, why ???? We had an allergy problem in our party and this was acknowledged by a letter in our suite on arrival yet no-one seemed to have informed anyone in the restaurant and every meal was like groundhog day repeating the same issues. There is NO allergy information on menus so be aware !!!!! Trips when tendering were slow, we waited 45 minutes from our designated time to board the tender. The ship was very noisy, rocked a lot especially in open seas and when docking shook a pot, I have never experienced this ever before. Everything in our suite reverberated a lot. Debarkation was a joke, queues everywhere, glad we were in The Haven for this. Dont bother with the Epic

Penny pinching, rude and underwhelming

Norwegian Epic Cruise Review by marjorie93

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Western Mediterranean
  • Cabin Type: Courtyard Penthouse with Balcony
We chose this cruise to see as much as possible on a short trip. First mistake NEVER board in Rome. The port is a hole, the train serving it has no luggage space and when we arrived at the port the lifts were out of order so everyone struggled with suitcases, prams etc up and down stairs. The transportation buses were old and cramped and again very little space for bags and no porters.

We were in The Haven, very disappointing. The concierge was supercilious and never stood up to address you and seemed to question you when you reported something was incorrect.

We had paid for a full drinks package with coffee yet the min bar in the suite was emptied as that was extra even though it was only filled with common beer, wine etc. Instead we could call our butler and get drinks delivered without additional charge but we could not open the fridge and use the mini bar ??? Similarly the I could ask for as much coffee in the suite but if I wanted a latte in a paper cup on deck I had to pay again, why ????

We had an allergy problem in our party and this was acknowledged by a letter in our suite on arrival yet no-one seemed to have informed anyone in the restaurant and every meal was like groundhog day repeating the same issues. There is NO allergy information on menus so be aware !!!!!

Trips when tendering were slow, we waited 45 minutes from our designated time to board the tender.

The ship was very noisy, rocked a lot especially in open seas and when docking shook a pot, I have never experienced this ever before. Everything in our suite reverberated a lot.

Debarkation was a joke, queues everywhere, glad we were in The Haven for this.

Dont bother with the Epic
marjorie93’s Full Rating Summary
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Cabin Review

Courtyard Penthouse with Balcony
Cabin H5
Smelly sewage odour in the bathrooms, shaking a lot , lights and doors rattled. No sun loungers on the balcony. Poor butler.
Deck 17 Suite Cabins