Tried HAL for the first time in January 2019 on the Zuiderdam to the Panama Canal and enjoyed the cruise. Received an offer from HAL for discounted cruise rates and chose the Eastern Caribbean route. Small ship which was good for getting around but the entire ship seemed understaffed with the he exception of the Lido Buffet. Food b came monotonous and pretty boring. Older crowd and a lot of grumps on board. I do hav to hand it to some of the staff for some of the abuse they took from customers. Service was extremely slow and sometimes non existent in some of the bar areas. Entertainment was very weak and they had nothing going on during the sea days. Very disappointed and I doubt will be a good will use HAL again. Side note: Port Everglades was very easy to embark and disembark. We stayed at the Holiday Inn Express which was only about a mile and a half from the port by shuttle van.

Poor service and total lack of activities

Veendam Cruise Review by RMAC59

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Vista Suite with Verandah
Tried HAL for the first time in January 2019 on the Zuiderdam to the Panama Canal and enjoyed the cruise.

Received an offer from HAL for discounted cruise rates and chose the Eastern Caribbean route.

Small ship which was good for getting around but the entire ship seemed understaffed with the he exception of the Lido Buffet.

Food b came monotonous and pretty boring.

Older crowd and a lot of grumps on board. I do hav to hand it to some of the staff for some of the abuse they took from customers.

Service was extremely slow and sometimes non existent in some of the bar areas. Entertainment was very weak and they had nothing going on during the sea days. Very disappointed and I doubt will be a good will use HAL again.

Side note: Port Everglades was very easy to embark and disembark. We stayed at the Holiday Inn Express which was only about a mile and a half from the port by shuttle van.
RMAC59’s Full Rating Summary
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Cabin Review

Vista Suite with Verandah
Cabin A
Cabin was clean but a little dated.
Cabin steward performed as expected
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins