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MSC Meraviglia Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
469 Reviews

Never again

MSC Meraviglia Cruise Review by Lor26

2 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: the Baltic Sea
  • Cabin Type: Fantastica Balcony Stateroom

Chose this cruise foe its for its travel itinery. ship far to big , only onboard awe factor is the main auditorium, spectcular light show and there it ends, MSC health and safety to passengers is lacking.

Major incident - Meraviglia Lounge at lunchtime, entertainment crew decided the days lunchtime entertainment would be kicking a football on the dance floor where guests were sitting , drinking ,reading and chatting, so you expect the inevitable to happen and it did, football smashes into the table where we were sitting, cups, glasses sent flying, my wife hit full on with a glass of red wine, fortunatley the glass hit her shoulder another few inches higher and i dread to think of the outcome, my wife is in total shock covered in wine, hair, face and upper body, immediate panic from the staff trying to console her and trying to clean her up. We proceeded to customer reception and made a formal complaint, i womt go into the dran out procedure but it took four days to get to see and speak with the client relations manager who appologised on behalf of MSC, we asked on several occasions to view the video footage and the staff account of what happened, neither was forthcoming. We took the matter up with head office on our return, after several emails the end result was the offer of £180 credit towards a future cruise which we declined, why would i wish to spend several thousnd pounds on another cruise with MSC in the hope it would be any better, They seemed to simply dismiss the incident as a spilt glasss of wine when the outcome could have been life changing for my wife, i am thankfull this was not the case,

Speciality dinning ecxperience - we booked a trio dinning package at a cost of 207 euros The Butchers Cut, The Ocean Quay and the Cirque de soliel dinner show, Just one out of three was up to standard.

Butchers Cut - superb

Ocean Quey - very poor

Dinner show- absolute disaster, two 10 minuete stops for technical problems which ruined the performance, the food served was cold, no offer of a repeat show.

Port embarcation - this took ages at all ports, customs at New York took nearly three hours, one passenger collapsed and was taken to hosipital, probably lost the will to live waiting around.

There were no enrichment or seminars during the cruise considering the climate and much of the time was inside which also led to a lack of comfertable seating during the day, MSC gave the impression of repositioning on a budget at the expense of full paying passengers, they ran out of certain beverages, wines and soft drinks.

Considering the mishaps the cabin was very good and housekeepig superb, the food served throughout the ship was good, our waiters at dinner were fantastic a credit to MSC. It just didn't compare to previouse cruises very dissapointed.

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Cabin Review

Fantastica Balcony Stateroom

very good

Port & Shore Excursion Reviews

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