1. Home
  2. Cruise Reviews
  3. Norwegian Escape
The beds were hard, cs was rude and was told that only the Havens got nice beds. Staff wasn't as friendly as Carnival and the food was bland. Had to schedule entertainment and nobody told us that we had to and by the time we figured it out they were all booked. The only good thing is they push for sanitizing your hands before entering the buffet which was a good thing and I never seen on any other cruise. The decor is beautiful and more relaxed environment but was disappointed with the above issues. Oh and first day couldn't get in the room because they never antivated the key which was annoying because we had to wait for the elevator to get to cs for 30 mins and then in line for cs for another 45 mins because they forgot to antivate a lot of keys. The freebies for booking a great.

Not satisfied

Norwegian Escape Cruise Review by Bj0318

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Bermuda
  • Cabin Type: Balcony Stateroom
The beds were hard, cs was rude and was told that only the Havens got nice beds. Staff wasn't as friendly as Carnival and the food was bland. Had to schedule entertainment and nobody told us that we had to and by the time we figured it out they were all booked. The only good thing is they push for sanitizing your hands before entering the buffet which was a good thing and I never seen on any other cruise. The decor is beautiful and more relaxed environment but was disappointed with the above issues. Oh and first day couldn't get in the room because they never antivated the key which was annoying because we had to wait for the elevator to get to cs for 30 mins and then in line for cs for another 45 mins because they forgot to antivate a lot of keys. The freebies for booking a great.
Bj0318’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Escape price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.