My husband and I are seasoned travelers but have only taken three cruises all with competitors (Carnival, Princess and Cunard) prior to booking this cruise. We were attracted to this cruise because of our desire to experience a transatlantic cruise, the specific itinerary and the fact that it debarked in New Orleans. Their “free style” sales pitch also seemed to resonate with our travel philosophy and so we booked our cruise in April, 2018. Unfortunately, our experiences both before and during this cruise made me question NCL's commitment to customer service.
* Technical problems associated with setting up 'My NCL account” Two phone calls and one hour later technical support was finally able to establish the online account..
* Prior to boarding the ship, I had requested an “egg crate” foam mattress pad be added to the bed in our stateroom. Upon arrival on the ship I checked and nothing extra had been added to our bedding. It took a third request before I was able to have a foam mattress pad added. This cured my sore back problem for the remainder of the cruise. Vishal was an excellent room steward who provided tireless, friendly service.
* The “balcony” we paid for is surely someone’s idea of laughable as it is minuscule and nothing like any of NCL's competitors’ balconies.
*Bathroom and stateroom storage were above average.