We were on what was actually the first ten days of a thirty day cruise. We embarked in Venice . We arrived in Venice three nights early on our own (infinitely cheaper than letting Oceania arrange it). There are two cruise terminals in Venice, Martima and San Basilio. We hoped that the ship would be at Maritima since this would be close to our hotel (the excellent Hotel Moresco), but our cruise documents said San Basilio. The day before the cruise I called Oceania to find out where the ship was.and I was told by Oceania that ship was at San Basilio (we actually saw the ship from the Campanile).We met other passengers at our hotel so we arranged to go to the ship by (very expensive) water taxi. When the taxi dropped us off (and took off) we could see that the ship wasn't there. To make a long story short we walked over an hour dragging our luggage to find the ship. We couldn't reach anyone at Oceania by phone to get some help.
Once we were on ship things seem to go smoothly under my wife found some pieces of bread under our bed when putting her suitcase away.We also had lousy service at dinner the first night. So our cruise didn't get off to a good start.
After that, however things got much better. Our room steward Vincent provided for our every need.Non alcoholic beverages are included and are freely available in your in your stateroom fridge or at the many bars.