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Cruise ruined by not addressing the norovirus properly.At no stage did we hear the captain say that if you think you have it, the cost of the doctor visit and tablets would be waived.People vomited in swimming pool and restaurants by not going to see the doctor omitting they have caught it. Stewards allowed people to go into top floor buffet without washing their hands after outbreak of Norovirus.In the end 85 people had it and ship on red alert. People just went thru the area where you get out after your meal ,not waiting to wash hands. 2000 people had to get off in Singapore for them to fumigate the ship. Amount showed on voucher for Specialty restaurants not honoured Was $47 actual $35. Fitness centre did not have any usable cycles, mentioning that parts for bikes not available until we left boat 12 days later. Difficult to get anyone to help. Lecture at theater difficult to hear because production crew were busy talking and laughing at the back. Passenger service not helping with certain issues. One of the ports the itinerary description by Princess was not accurate.Phuget own your own was just a $70 shuttle service with pick up 3 hours later. On the positive,service at the anytime dining was great with good menu selection and stewards very helpful. Disembarkation excellent for my wife that needed a wheel chair.

Lousy cruise with terrible passenger service

Sun Princess Cruise Review by KWprincess

30 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Asia
  • Cabin Type: Balcony
Cruise ruined by not addressing the norovirus properly.At no stage did we hear the captain say that if you think you have it, the cost of the doctor visit and tablets would be waived.People vomited in swimming pool and restaurants by not going to see the doctor omitting they have caught it.

Stewards allowed people to go into top floor buffet without washing their hands after outbreak of Norovirus.In the end 85 people had it and ship on red alert.

People just went thru the area where you get out after your meal ,not waiting to wash hands.

2000 people had to get off in Singapore for them to fumigate the ship.

Amount showed on voucher for Specialty restaurants not honoured Was $47 actual $35.

Fitness centre did not have any usable cycles, mentioning that parts for bikes not available until we left boat 12 days later. Difficult to get anyone to help.

Lecture at theater difficult to hear because production crew were busy talking and laughing at the back.

Passenger service not helping with certain issues.

One of the ports the itinerary description by Princess was not accurate.Phuget own your own was just a $70 shuttle service with pick up 3 hours later.

On the positive,service at the anytime dining was great with good menu selection and stewards very helpful.

Disembarkation excellent for my wife that needed a wheel chair.
KWprincess’s Full Rating Summary
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Cabin Review

Balcony
Cabin BA
Dated with issues with toilet not able to be flushed a couple of times.
Baja Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews