• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Norwegian Epic Review

4.5 / 5.0
Editor Rating
4157 reviews
24 Awards

Great experience but poor customer service

Review for Norwegian Epic to the Western Mediterranean
User Avatar
2-5 Cruises • Age 40s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2019
Cabin: Family Mini-Suite with Balcony
Traveled with children

Ports of call where the reason I selected the ship. I didn't explore Barcelona as much as I would have liked due to jet lag. I didn't know that I could have selected the port to start my cruise. Had I known this, I would have started in Rome to have extra time there. This should be advertised better.

The epic ship was ok. Since it was November, it was too cold for the pool. Norwegian should make the pools heated in colder weather.

I upgraded my cabin to have more space.

Cabin Review

Family Mini-Suite with Balcony

The cabin was clean. While I don't remember the name of the person who cleaned my room, he was friendly when I saw him. Compared to Carnival where they remembered my name and I always saw them, this was a big change.

Find a Norwegian Epic Cruise from $552

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.