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As I've travelled on Carnival, Princess, Holland America and others, this is a comparison to these lines. This was a nightmare. Twelve days and nights of misery. The cabin was supposed to be a room for 3 adults but immediately found there were 2 twin beds and a love seat. Customer service said there was a drop-down bunk bed only, for which a disabled 70 year old had to climb into. No way to suddenly cancel at this point since already in Rome. If there'd been a full size couch, my roommate could have slept there. As it was he sat up the whole trip. The "Entertainment" was not entertaining and 3rd class, a juggler who couldn't juggle among other poor acts. The movies they played were not newly released plus they showed same movie 3 times rather than getting a variety. To rent a movie for the room, it was the same reruns they were showing at movie theater and cost $11.99! The gym was decent. The library was miniscule but at least I found enough to get me through the 3 days at sea. Their excursions could have been good but buses to the sites were barely staggered, so everyone arrived about the same time and caused people to be fighting for a turn at the minimal restrooms. Some tour busses did not bother to give but 1 bathroom break in 6 hrs causing a friend to accidently pee on herself. Then she was unable to get out to view the Western Wall and other sites because she smelled and was embarrassed. I'd also never seen the amount of people who got lost on their tours because guides did not give good information, or even hold up their "lollipops" so people could find them. One group lost 10 people. Food preparation and service in Tides was so slow it took 1 - 1 1/2 hrs to get a meal and quite often they brought the wrong order. Holland America has free lobster but Tides charge $29.99. Windjammer was not open decent hours like other cruise ships, the food pretty mediocre but at least one didn't wait forever to get the food. There was a good variety. Room service was not free here like other ships. They would bring you some grits and coffee and minimal objects for free though. Music was played at full blast all hours. Actually made the walls of my cabin vibrate. The beds in cabin had hard mattresses about 4 inches thick so you feel the metal underneath and the pillows were heavy, hard and lumpy. Ship was decorated in wall art that must have cost a few dollars each, just ugly and stupid. Only good thing on the ship was the infirmary, which treated me for an eye injury sustained in the tiny, tiny bathroom. They called twice to check up on me too.

OMG horrible!

Jewel of the Seas Cruise Review by binkismom1119

2 people found this helpful
Trip Details
As I've travelled on Carnival, Princess, Holland America and others, this is a comparison to these lines. This was a nightmare. Twelve days and nights of misery. The cabin was supposed to be a room for 3 adults but immediately found there were 2 twin beds and a love seat. Customer service said there was a drop-down bunk bed only, for which a disabled 70 year old had to climb into. No way to suddenly cancel at this point since already in Rome. If there'd been a full size couch, my roommate could have slept there. As it was he sat up the whole trip.

The "Entertainment" was not entertaining and 3rd class, a juggler who couldn't juggle among other poor acts. The movies they played were not newly released plus they showed same movie 3 times rather than getting a variety. To rent a movie for the room, it was the same reruns they were showing at movie theater and cost $11.99!

The gym was decent. The library was miniscule but at least I found enough to get me through the 3 days at sea. Their excursions could have been good but buses to the sites were barely staggered, so everyone arrived about the same time and caused people to be fighting for a turn at the minimal restrooms. Some tour busses did not bother to give but 1 bathroom break in 6 hrs causing a friend to accidently pee on herself. Then she was unable to get out to view the Western Wall and other sites because she smelled and was embarrassed. I'd also never seen the amount of people who got lost on their tours because guides did not give good information, or even hold up their "lollipops" so people could find them. One group lost 10 people.

Food preparation and service in Tides was so slow it took 1 - 1 1/2 hrs to get a meal and quite often they brought the wrong order. Holland America has free lobster but Tides charge $29.99. Windjammer was not open decent hours like other cruise ships, the food pretty mediocre but at least one didn't wait forever to get the food. There was a good variety. Room service was not free here like other ships. They would bring you some grits and coffee and minimal objects for free though.

Music was played at full blast all hours. Actually made the walls of my cabin vibrate. The beds in cabin had hard mattresses about 4 inches thick so you feel the metal underneath and the pillows were heavy, hard and lumpy. Ship was decorated in wall art that must have cost a few dollars each, just ugly and stupid. Only good thing on the ship was the infirmary, which treated me for an eye injury sustained in the tiny, tiny bathroom. They called twice to check up on me too.
binkismom1119’s Full Rating Summary
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Cabin Review

Ocean View
Cabin 3N
See above. So much smaller for the same money than any other cruise I've been on. Bathroom tiny. Could barely turn around.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Bethlehem Walking Tour
    Same problem. All tours at same time. Few bathroom breaks plus the area in the church where one should be able to view the birthplace of Christ, the guide said, "we're not going to get in line"; It would be hours to wait because we were elbow to elbow so we got to see a picture on his phone.
    View All 8 Bethlehem Walking Tour Reviews
  • Galilee Walking Tour
    This was good. Leisurely like all shoiuld have been. Enjoyed taking photos and seeing the sights.
    View All 2 Galilee Walking Tour Reviews
  • Garden of Gethsemane
    Excursion booked at same time as others booked, so one had to fight and elbow their way through the church. Rush on bathrooms with minimal time.
    View All 4 Garden of Gethsemane Reviews
  • Western Wall
    Crowds were so massive I didn't think we'd ever get in. It was something I'd always wanted to do. Got to see it finally, but, to meet up the guide said "11:30". After the fight and line in the bathroom, I emerged three minutes after and couldn't find my group. I looked and looked but no one held up lollipop and there were two people with them. Finally gave up and took a taxi to the supposed meeting place. The card handed out said meet at Rachel Ramat Kibbutz for lunch. That's where I went but after calls and waiting, no sign of them. Finally discovered there were two lunch areas but the card didn't say that. Barely caught them there. Had a good private tour in the taxi though.
    View All 11 Western Wall Reviews
  • Colosseum
    In spite of pouring rain, we got to stop and admire and take photos.
    View All 177 Colosseum Reviews
  • St. Peter's Basilica
    Could have been beautiful but too fast to enjoy or take photos. Always afraid of getting left behind.
    View All 126 St. Peter's Basilica Reviews
  • Vatican Museums
    Guide went so fast that it was nearly impossible to aim a camera to take pic. She would be gone in a flash, leaving most behind and desparate to find her.
    View All 129 Vatican Museums Reviews
  • Taormina (Messina)
    Ship arrived during the normal lunch siesta times, which run 12:00 to 4 PM. Nothing open to shop at or see.
    View All 415 Taormina (Messina) Cruise Port Reviews
    View Cruise Critic's Taormina (Messina) Cruise Port Review