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Norwegian Jade Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,011 Reviews

Overpriced & Disappointed

Norwegian Jade Cruise Review by nonni24

3 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Mediterranean
  • Cabin Type: Balcony

Chose this cruise for the itinerary. Was anxious to see some of the parts and take shore excursions. Embarkation process was very uncoordinated; staff seemed confused with process. Ship was ok, cabin with balcony, very close quarters.

Food and dining: very, very disappointed in quality of food served throughout ship; buffets to specialty dining. Food was never hot. A lot of wasted food because it was simply unpalatable. Customer service and shore excursion personnel were often rude and abrasive. If you had a complaint or needed help with something you were met with some not so very nice attitude. Not customer friendly. Shore excursions were horrendous. Please do not waste your money on NCL shore excursions. Do the Hop-On, Hop-Off yourself for 12 to 15 euro and save money. Excursions often departed late which cut into excursion time. Often taken to a destination and "there you go, now you are on your own". Excursions were not as depicted in online summary/description.

Best thing of the whole trip was our cabin steward. He was so accommodating and pleasant. Alexander was always on hand to assist with whatever you may have asked of him. Will not travel NCL again.

nonni24's Full Rating Summary
Onboard Experience
Value For Money
Shore Excursions
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Cabin Review


Very close quarters. Two of us in cabin and we are not large people. Found bathroom

very small. Could not pass each other in room; cramped space. Balcony also very

small. 2 chairs & tiny table. Would not trust placing a beverage on table.

Bed, however, was very comfortable.

Port & Shore Excursion Reviews

Oia Village

Bus ride to Oia Village; guide narrative good.

Once to village; dropped off, on your own. No guide

View All 255 Oia Village Reviews

Booked Hop-On, Hop-Off through NCl but did not take.

Took our own Hop-On Hop-Off for 12 euro each.

Much better value than through NCL.

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Boat tour

Venice Hop On, Hop Off a waste of time and money. Description notes 41/2 hour tour when in reality the ticket was good for 24 hours. Long delay in leaving port which cut time for tour. Basically dropped off and were on own. Given a ticket to

daVinci museum but had absolutely no time to visit museum. Were given no instructions on how to return to ship. We had to make own way back at 8 Euros each.

View All 49 Boat tour Reviews
Burano Island

Murano Glass and Burano Lace excursion.

Basically a boat ride around Venice waters. Stop at Murano, visit

glass maker & directed to retail shop. Done

View All 38 Burano Island Reviews
Murano Island

Murano Glass and Burano Lace excursion.

Boat ride from Murano to Burano. Directed to a lace shop where a boat

load of people tried to gather around one woman seated in shop making lace.

Not everyone could see or hear the 2 minute explanation that was delivered only

once. Then tour over: retail shopping. Done.

View All 63 Murano Island Reviews

Guide excellent; very informative.

Enjoyable walking tour through Dubrovnik.

Just wondering why NCL does a tour through Dubrovnik and the town does not,

for the most part, take the Euro. Only Kuna (Croatian currency). Merchants lose out on revenue of cruisers.

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Bus ride to Taormina with guide who gave very good narrative on bus after a brief

bus tour of Messina. Guide also provided very good tour of Taormina and Greek theater.

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Excellent guide for entire walking tour. Very informative. Had another excellent local guide for the Bourbon Tunnel, underground bomb shelters. Stop at La Piazzetta for a pizza lunch which was delicious.

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