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We chose this cruise because we had done an LA to Hawaii 15 day on Princess and wanted to do a transatlantic. The ship is beautiful but it does lack places just to relax. I Think the ship is fine for a Caribbean itinerary but Norwegian did not understand that a longer cruise in the fall with older clientele is different. Prior to the cruise we spent 4 days in Iceland and 5 days in Copenhagen. Embarkation and disembarkation were smooth. We had balcony cabin 13254 which was very nice, we were provided with a shower chair and a sharps container. Our Steward, Mark Anthony was top notch. We dined at Wasabi, which could use more variety. Cucina was good but not fabulous, staff was surly. Tepanyaki was really good but our preparer was lack luster, part of that experience is the chef putting on a show but our chef was meh! One restaurant we really liked was Shanghai Noodle. We also enjoyed the Tropicana and Savor, we experienced some great and some haphazard service. And then comes the buffet... very disorganized. Plates on both sides of a station so people come from both directions. Items were not placed logically, for example nuts were near the scrambled eggs when they should have been near the oatmeal. It was not clear why certain foods were placed together. Foods were often cold. It was apparent the buffet food was left over from prior restaurant meals. We did enjoy the ice creme. The two main shows, Burn the Floor and Million Dollar Quartet were very nice. Our first shore excursion was in Rotterdam going to the Kinderdyk and that excursion was fine, we enjoyed it greatly. Our second shore excursion was at Portland, UK going to Bath. We were late getting into port so our excursion was greatly abbreviated, 2 hours to Bath, 2 hours back with 40-45 minutes to see a world UNESCO site that normally takes 2-3 hours to tour. We should have been given the option to cancel the tour without penalty. Our last excursion was in Corb, Ireland going to Kinsale, again the tour was cut short so we had to rush to see anything. We unfortunately had to skip the Azores due to weather. Right after Bermuda my husband and I both got sick with upper respiratory illness. The ship sells Tylenol but no cold or cough medication, the medical staff charge a minimum of 150.00 to see a patient plus medication. One woman I met was charged 3,000.00 to be seen for pneumonia. Many people were sick, in addition to hand washing stations masks should have been provided. The illness kept us in our cabin for the most part ordering room service. Room service is really haphazard and you are lucky to get what you ordered, they are very prompt to bill you though and charge for juice and soft drinks even if you have a drinks package. Bahamas, Sharing a tender with the Norwegian Sun made visiting Great Stirrup Cay a nightmare I had about one hour on the island before I had to return to the ship. Our plan for Miami was to stay in our cabin and get well, however everyone had to leave the ship to go through passport check. We were off the ship by 9AM spent 2 minutes chatting about Oregon with customs and then were herded to the left of the xray machines with all of the other people in mobility scooters and wheelchairs. We were told "the elevators are broken" so that why we couldn't move on. We were then told "elevators aren't broken but we couldn't go up until ship was cleared." We saw non handicapped people going through the machines and were told "they can use the escalators". All of this was being spewed by port of Miami personnel acting as agents for Norwegian. After people started getting on the ship we went through xray and were again herded to the left of the room. After everyone else was on the ship a Norwegian supervisor came by and said use the elevators. I pointed out to another employee that people were waiting for wheelchairs and that there had not been any. We knew we had to wait until the ship was cleared but being lied to and given contradictory information really made people angry. Better communication should have happened. In general people were not told that there is nothing to see or do in the Port of Miami, one person paid 75.00 to go to WalMart. Better communication all around should had happened. Norwegian blamed the US Immigration people and took zero responsibility. Norwegian does not seem to understand the value of small perks, providing a bottle of water for excursions instead of offering it "for sale". Things like that go a long way in building customer loyalty. Norwegian is likely going to nickle and dime themselves out of business. Would we sail Norwegian again? We would have to think very hard before sailing Norwegian.

Transatlantic from heck

Norwegian Getaway Cruise Review by JillandRalph

1 person found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Transatlantic
  • Cabin Type: Mid-Ship Balcony Stateroom
We chose this cruise because we had done an LA to Hawaii 15 day on Princess and wanted to do a transatlantic. The ship is beautiful but it does lack places just to relax. I Think the ship is fine for a Caribbean itinerary but Norwegian did not understand that a longer cruise in the fall with older clientele is different.

Prior to the cruise we spent 4 days in Iceland and 5 days in Copenhagen. Embarkation and disembarkation were smooth.

We had balcony cabin 13254 which was very nice, we were provided with a shower chair and a sharps container. Our Steward, Mark Anthony was top notch.

We dined at Wasabi, which could use more variety. Cucina was good but not fabulous, staff was surly. Tepanyaki was really good but our preparer was lack luster, part of that experience is the chef putting on a show but our chef was meh! One restaurant we really liked was Shanghai Noodle. We also enjoyed the Tropicana and Savor, we experienced some great and some haphazard service.

And then comes the buffet... very disorganized. Plates on both sides of a station so people come from both directions. Items were not placed logically, for example nuts were near the scrambled eggs when they should have been near the oatmeal. It was not clear why certain foods were placed together. Foods were often cold. It was apparent the buffet food was left over from prior restaurant meals. We did enjoy the ice creme.

The two main shows, Burn the Floor and Million Dollar Quartet were very nice.

Our first shore excursion was in Rotterdam going to the Kinderdyk and that excursion was fine, we enjoyed it greatly.

Our second shore excursion was at Portland, UK going to Bath. We were late getting into port so our excursion was greatly abbreviated, 2 hours to Bath, 2 hours back with 40-45 minutes to see a world UNESCO site that normally takes 2-3 hours to tour. We should have been given the option to cancel the tour without penalty. Our last excursion was in Corb, Ireland going to Kinsale, again the tour was cut short so we had to rush to see anything.

We unfortunately had to skip the Azores due to weather.

Right after Bermuda my husband and I both got sick with upper respiratory illness. The ship sells Tylenol but no cold or cough medication, the medical staff charge a minimum of 150.00 to see a patient plus medication. One woman I met was charged 3,000.00 to be seen for pneumonia. Many people were sick, in addition to hand washing stations masks should have been provided. The illness kept us in our cabin for the most part ordering room service. Room service is really haphazard and you are lucky to get what you ordered, they are very prompt to bill you though and charge for juice and soft drinks even if you have a drinks package.

Bahamas, Sharing a tender with the Norwegian Sun made visiting Great Stirrup Cay a nightmare I had about one hour on the island before I had to return to the ship.

Our plan for Miami was to stay in our cabin and get well, however everyone had to leave the ship to go through passport check. We were off the ship by 9AM spent 2 minutes chatting about Oregon with customs and then were herded to the left of the xray machines with all of the other people in mobility scooters and wheelchairs. We were told "the elevators are broken" so that why we couldn't move on. We were then told "elevators aren't broken but we couldn't go up until ship was cleared." We saw non handicapped people going through the machines and were told "they can use the escalators". All of this was being spewed by port of Miami personnel acting as agents for Norwegian. After people started getting on the ship we went through xray and were again herded to the left of the room. After everyone else was on the ship a Norwegian supervisor came by and said use the elevators. I pointed out to another employee that people were waiting for wheelchairs and that there had not been any. We knew we had to wait until the ship was cleared but being lied to and given contradictory information really made people angry. Better communication should have happened.

In general people were not told that there is nothing to see or do in the Port of Miami, one person paid 75.00 to go to WalMart. Better communication all around should had happened. Norwegian blamed the US Immigration people and took zero responsibility.

Norwegian does not seem to understand the value of small perks, providing a bottle of water for excursions instead of offering it "for sale". Things like that go a long way in building customer loyalty. Norwegian is likely going to nickle and dime themselves out of business.

Would we sail Norwegian again? We would have to think very hard before sailing Norwegian.
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