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Cabins not updated and small....guest services would not deal with a drunk neighbor we had next to us that screamed at nite....I was forced to buy alcohol package even though I can’t drink due to heart medicine.....Royal Caribbean always accepted a dr’s note....and did not force purchase of alcohol package...Very difficult to find a seat at breakfast...Staff was not helpful with seating issues.Food was not impressive...we are upset that we are not being reimbursed for loosing a day and a half of a 14 day cruise...We will NEVER cruise with Norwegian again...We feel that the quality was certainly not worth the money.Guest services were not helpful with issues of a noisy ,drunk neighbor...Had to getup really early to get a seat at the pool...was expected to pay $8 extra for room service in the morning if the order included an omelet...Put limits on how many muffins,etc could be ordered on room service...

Disliked cruise

Norwegian Gem Cruise Review by Rega51

2 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Caribbean
  • Cabin Type: Balcony
Cabins not updated and small....guest services would not deal with a drunk neighbor we had next to us that screamed at nite....I was forced to buy alcohol package even though I can’t drink due to heart medicine.....Royal Caribbean always accepted a dr’s note....and did not force purchase of alcohol package...Very difficult to find a seat at breakfast...Staff was not helpful with seating issues.Food was not impressive...we are upset that we are not being reimbursed for loosing a day and a half of a 14 day cruise...We will NEVER cruise with Norwegian again...We feel that the quality was certainly not worth the money.Guest services were not helpful with issues of a noisy ,drunk neighbor...Had to getup really early to get a seat at the pool...was expected to pay $8 extra for room service in the morning if the order included an omelet...Put limits on how many muffins,etc could be ordered on room service...
Rega51’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC
Small and not updated...balcony was rusty
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins