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Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, computer issues were blamed and we were told to see Guest Services once onboard the ship. Here’s where it starts to unravel, gentleman we dealt with was virtually a recording. He disputed the email, from NCL Sr. VP Passenger Services. As our itemized reservation wasn’t enough proof of our claims. Finally after having all his ridiculous and vague questions answered, we got the “We can do nothing on the ship, it must come from the office” on a loop from him. Literally his response to us for the next 5 minutes. We decide to purchase the package AGAIN to avoid paying exorbitant prices for beverages on our vacation. After wasting 4 hours waiting to hear from “The Office”. We head back to Guest Services and miraculously our package was already on our reservation! A Christmas miracle! The attendant asked us why we purchased onboard, a package we already had... we had to tell the ridiculous story for a third time since check in at port. We thought the worst was behind us and we began to enjoy our vacation. Until we were greeted by some of the worst bar staff I’ve ever encountered. I don’t think they served me what I ordered until the third different bar we visited. The language barrier was ridiculous for any guest service position. It’s very frustrating to get blank stares and “ok sure” after simple questions. 2 different areas we visited failed to open at posted hours. The response we were given was, “It open when it open” in the worst broken accent you can think up. All in all, there were some great crew members who salvaged my vacation. However, they’re far outnumbered by staff who are either poorly trained or just don’t care. That’s a good overview of the negatives, I’d like to touch now on some of the positives. We found the food offerings truly awesome, dinners were fantastic, the buffet was wonderful! Our room was quite spacious and had a great view. The people watching on a 4 day “booze cruise” is some of the best entertainment you’ll find aboard. Great stirrup cay is just Ok in my opinion. It’s crowded and was like any other weekend at the beach. This was my first cruise and my GF’s fourth. Neither of us want to get back on the sun!

Customer service nightmare!!!

Norwegian Sun Cruise Review by JeepguyFL

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Bahamas
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, computer issues were blamed and we were told to see Guest Services once onboard the ship. Here’s where it starts to unravel, gentleman we dealt with was virtually a recording. He disputed the email, from NCL Sr. VP Passenger Services. As our itemized reservation wasn’t enough proof of our claims. Finally after having all his ridiculous and vague questions answered, we got the “We can do nothing on the ship, it must come from the office” on a loop from him. Literally his response to us for the next 5 minutes. We decide to purchase the package AGAIN to avoid paying exorbitant prices for beverages on our vacation. After wasting 4 hours waiting to hear from “The Office”. We head back to Guest Services and miraculously our package was already on our reservation! A Christmas miracle! The attendant asked us why we purchased onboard, a package we already had... we had to tell the ridiculous story for a third time since check in at port. We thought the worst was behind us and we began to enjoy our vacation. Until we were greeted by some of the worst bar staff I’ve ever encountered. I don’t think they served me what I ordered until the third different bar we visited. The language barrier was ridiculous for any guest service position. It’s very frustrating to get blank stares and “ok sure” after simple questions. 2 different areas we visited failed to open at posted hours. The response we were given was, “It open when it open” in the worst broken accent you can think up. All in all, there were some great crew members who salvaged my vacation. However, they’re far outnumbered by staff who are either poorly trained or just don’t care.

That’s a good overview of the negatives, I’d like to touch now on some of the positives.

We found the food offerings truly awesome, dinners were fantastic, the buffet was wonderful! Our room was quite spacious and had a great view. The people watching on a 4 day “booze cruise” is some of the best entertainment you’ll find aboard. Great stirrup cay is just Ok in my opinion. It’s crowded and was like any other weekend at the beach.

This was my first cruise and my GF’s fourth. Neither of us want to get back on the sun!
JeepguyFL’s Full Rating Summary
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