We were celebrating our 40th wedding anniversary. We decided, on this, our 4th cruise, to visit Bermuda. We enjoyed the island. We flew from DFW to NYC and cruised on the Escape. We even chose our first balcony, but we could not enjoy it due to the poor, small, metal chairs on it. We had more than 10 complaints on last week’s vacation. [We’ve traveled on Carnival for our previous other cruises. When we think about it, we remember no complaints about Carnival—we just thought we’d make a change.]
Lack of good service and horrendous disorganization plagued Norwegian, in our opinion. They provide room service forms that you use but they ignore them. Can you imagine waiting for breakfast the next morning and not having it arrive? Do you like finally getting breakfast food at a buffet only to find out there is no place at which to sit and eat it? Carnival spoiled us with their stateroom service. We did not have that level of service on Norwegian. Do you like having to walk through smelly smoky areas? How would you feel if you requested things in advance only to have Norwegian ignore/misplace them? This happened to us twice. Do you like attending Specialty restaurants when they are not at all busy only to receive poor service? This may be the “norm” on cruising, but we will pass. The food was delicious on this cruise, but that was inadequate to make up for the cruise experience.
Did we get good value for our vacation dollars? Absolutely not.
Only two feet around bed in stateroom. Could not use balcony as the metal chairs made siting in them uncomfortable. Sophisticated shower needed better directions for use. Cabin not cleaned up often enough and it was not because we had the Do Not Disturb sign on. Refrig. unusable for leftover meals, but excellent for overly priced drink options, should you choose them. It was comical that the room steward would yell out our names whenever he saw us coming or going from our room, yet he did not make up our beds or clean the room daily. Friendly? Yes. Hardworking? No.