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We had a very fun cruise because we were traveling with several family members. The Norwegian Joy is a fairly new ship and had many good things about it. However the ship only had two banks of elevators and two stairways, which made it seems very congested. The food was very good and the dine any time/any place policy was enjoyable. We didn't like the constant efforts to sale us something and get us to buy stuff. - "See it, like it, but it". They were always trying to "sign up for our next cruise". A little of the sales pitch was fine, but it because very annoying. The ship had a very nice 900 seat theater and good entertainment. The Footloose and Elements productions shows were by far the best we have seem on any cruise. We wish there were more activity options during the day like dance classes that were at a different time other than 5:00 PM. My wife was disappointed that there were not any Zumba classes. We were on a Princess cruise to Alaska in May 2019 and they had a great variety of Zumba and dance classes - which were very fun for my wife. We wish there were more and better lectures about the Panama Canal and other ports of call. There was one short lecture about the canal held in the small Atrium area. It was packed with people and many could not hear or see the lecture. This should have been held in the large theater. This was very poor planning. We also had to listen to a long presentation about signing up for our next cruise before the lecture started. Going through the Panama Canal was the highlight on the trip. The Customer Service staff, housekeeping staff, and waiters were all very friendly and helpful. We were also disappointed that there were no places to play games with my family. We had a group of 8 people and the ship had a very small game room. We had use the tables in the buffet area when they were not busy. This was certainly not ideal. Our cabin was very nice. The bed was great, and the bathroom was a little larger than many ship we have been on. The shower was especially nice. After many difference cabin types on many curses, we decided that a balcony room works best for us. It makes the room feel a little larger and certainly more bright and sunny. Even though the balcony was small it was very nice to go out side and see what was happening. It was especially nice when we went through the Panama Canal. We when on three shore excursions. Two were good, but the Cartagena Hop on Hop off tour was very poor. the bus was late arriving and we stand in the heat for about an hour. One passenger had heat stroke problems while waiting. The bus was so crowded and the various stops where we were supposed to "hop off" had many people waiting to "hop on" so we didn't dare get off because we could probably never get back on and would miss the ship departure. The narration on the bus was very poor. Not a good tour. The disembarkation process was a disaster. The crew seemed confused on what was happening and where we should go. We needed to disembark early and we were delayed for about an hour. The ship computer system failed and delayed passengers for 1 and 1/2 hours. This is not impact us, but it did cause problems for others in our group. Overall the cruise was fun but I thought Norwegian could have done many things better. I would travel with Norwegian again, but they are not my first choice.

Cruise was fun but Norwegian could have better Customer Friendly Policies

Norwegian Joy Cruise Review by Paul A

2 people found this helpful
Trip Details
We had a very fun cruise because we were traveling with several family members. The Norwegian Joy is a fairly new ship and had many good things about it. However the ship only had two banks of elevators and two stairways, which made it seems very congested. The food was very good and the dine any time/any place policy was enjoyable. We didn't like the constant efforts to sale us something and get us to buy stuff. - "See it, like it, but it". They were always trying to "sign up for our next cruise". A little of the sales pitch was fine, but it because very annoying.

The ship had a very nice 900 seat theater and good entertainment. The Footloose and Elements productions shows were by far the best we have seem on any cruise. We wish there were more activity options during the day like dance classes that were at a different time other than 5:00 PM. My wife was disappointed that there were not any Zumba classes. We were on a Princess cruise to Alaska in May 2019 and they had a great variety of Zumba and dance classes - which were very fun for my wife.

We wish there were more and better lectures about the Panama Canal and other ports of call. There was one short lecture about the canal held in the small Atrium area. It was packed with people and many could not hear or see the lecture. This should have been held in the large theater. This was very poor planning. We also had to listen to a long presentation about signing up for our next cruise before the lecture started. Going through the Panama Canal was the highlight on the trip.

The Customer Service staff, housekeeping staff, and waiters were all very friendly and helpful. We were also disappointed that there were no places to play games with my family. We had a group of 8 people and the ship had a very small game room. We had use the tables in the buffet area when they were not busy. This was certainly not ideal.

Our cabin was very nice. The bed was great, and the bathroom was a little larger than many ship we have been on. The shower was especially nice. After many difference cabin types on many curses, we decided that a balcony room works best for us. It makes the room feel a little larger and certainly more bright and sunny. Even though the balcony was small it was very nice to go out side and see what was happening. It was especially nice when we went through the Panama Canal.

We when on three shore excursions. Two were good, but the Cartagena Hop on Hop off tour was very poor. the bus was late arriving and we stand in the heat for about an hour. One passenger had heat stroke problems while waiting. The bus was so crowded and the various stops where we were supposed to "hop off" had many people waiting to "hop on" so we didn't dare get off because we could probably never get back on and would miss the ship departure. The narration on the bus was very poor. Not a good tour.

The disembarkation process was a disaster. The crew seemed confused on what was happening and where we should go. We needed to disembark early and we were delayed for about an hour. The ship computer system failed and delayed passengers for 1 and 1/2 hours. This is not impact us, but it did cause problems for others in our group.

Overall the cruise was fun but I thought Norwegian could have done many things better. I would travel with Norwegian again, but they are not my first choice.
Paul A’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
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Shore Excursions
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Cabin Review

Balcony
Cabin BF
Cabin was very nice.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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