What a fantastic trip from embarkation to disembarkation. The Haven truly is worth the upgrade cost. When my family of 4 arrived at the Pier in NYC, we saw a daunting line of people waiting to check in, and luckily, we got to bypass it all when we were escorted to an area specifically for Haven guests. We checked in with no line, and were told to wait in a cozy room with plenty of snacks and non-alcoholic beverages for us to nibble on while we waited for the call to be escorted onboard.

The staff took us in small groups to the Haven check in area on board the ship where they invited us to dine at either the Haven or Margaritaville, which was comped for embarkation. We dropped our carry-on bag's off at our room, and chose to go to Margaritaville. A bit of a warning if you're traveling in the cooler months, Margaritaville is an open-air dining area, so it can get very cold. I had fish taco's, my children had fried fish which we told them were chicken nuggets, and my wife had a salad I believe. Everything was very good, my margarita was delicious, and my children enjoyed their "chicken nuggets."

We then went back to our room to check it out a bit. We stayed in 11106, H7 category, which is a FWD facing Penthouse with Balcony. Our luggage was delivered promptly. We met our Room Steward and Butler, Ricardo & Ferdinand, respectively. These two men were absolutely fantastic at their jobs. Our room was always spotless, which is hard work with two young children under the age of 4. Ricardo was very accomodating in turning down our rooms at awkward times since our children went to bed early. Ferdinand predicted what we needed without us ever needing to ask for anything. Ferdinand did a wonderful job taking care of our cabin as well, making sure my children always had little snacks when we returned to our room for nap time. They were very courteous without ever being obtrusive, and I really hope we are lucky enough to sail with them again. Read more