We love transatlantic crossing and hoped everything about our two previous Celebrity crossings would be there plus more. The short answer...no way!
Where should I start?
The biggest ripoff with this ship is the “infinite balcony.” What a crock! It is an ocean view cabin with three extra feet and a window that SOMETIMES goes up and down. If there’s rain or wind or anything else it’s locked from the bridge and you sit and stare out a window. It’s NOT a balcony. While we’re discussing this, there’s a motorized horizontal blind that takes a noisy 45 seconds to go up or down. Don’t plan to take a quick peek outside because the blind is locked in place and your roommate will surely wake up with the racket.
As for the cabin if you’re used to Celebrity’s Solstice class two important things are missing...a coffee table for in room dining and the storage area over the bed.
We booked Aqua Class for the sole purpose of being assigned to Blu. Our very first meal was the worst I’d ever had on a cruise. Entree #1 took almost 45 minutes to arrive and was served cold; entree #2 arrived and was undercooked fish. To give them their due subsequent meals were prepared as ordered. The restaurant truly seems like an afterthought in the design of the ship. It sits in a hallway on deck five adjacent to lifeboats...zero view and is extremely noisy in the one third of the restaurant near the kitchen. I feel like the ship was finished and someone said,”ooops, we forgot Blu.”
Eden was unusual with well-prepared food but really just a one-time destination. The deck 14 feeding trough was typical buffet fare...nothing bad, nothing great; main dining room lunches were OK.
The ship itself: if you like the soaring atriums of the Solstice class ships, be prepared to be disappointed...it doesn’t exist. They refer to the center of the ship as the “Grand Plaza.” Nothing “Grand” about it...two decks with very limited visibility down to the Martini Bar which no longer has the ice bar or the intimacy of former Martini bars. Guest relations is stuck in a corner on deck three with employees standing at glass tables so anyone next to you knows your business. And, be sure to bring your own pens...none for passengers, only pencils because of the environment. No restaurant meals are posted and the nightly newsletter is pretty slim. There was a Veterans Day commemoration we were unaware of because nothing was posted anywhere.
Shore excursions were no better or worse than other ships...samefor the theater.
Bottom line: I’m not saying “never again” but Solstice class is head and shoulders above this new ”wonder” with the personality and charm of an office cubicle.