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The first 10 days were pretty good. Weather was great till the end. Left in the rain and returned with rain. The ship needs some maintenance and definitely all was not working correctly. Some passengers were relocated due to a unusual odor in room that caused headaches. Our cabin was kept clean and well stocked with towels Most crew members were very personable however there were some that could have cared less about the passengers. Dining room crew became very attentive after a negative comment card and tried to make it right. Entertainment was mediocre however the cast was exceptional. I was not impressed with the comedian, aerialist couple were great. Enjoyed the band that played in the pool area. While in our last port, there was a medical situation on Monday. Tuesday noontime there was an announcement that we were going to sail at full speed in order to reach Boston a day early. Seems that a closer port could have been reached without creating an immigration and disembarkation nightmare. Based on the numbers of passengers with lmobility issues, location for immigration was a mistake since only 2 elevators went to the 12th floor and then a different elevator to get to 13. Food was repetitive and service was mediocre. Lack of desserts that were lactose free, only had fruit and lemon sorbet were the options.

Immigration Nightmare

Norwegian Gem Cruise Review by vacationbuddy

2 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Oceanview Picture Window
The first 10 days were pretty good. Weather was great till the end. Left in the rain and returned with rain.

The ship needs some maintenance and definitely all was not working correctly. Some passengers were relocated due to a unusual odor in room that caused headaches.

Our cabin was kept clean and well stocked with towels

Most crew members were very personable however there were some that could have cared less about the passengers.

Dining room crew became very attentive after a negative comment card and tried to make it right.

Entertainment was mediocre however the cast was exceptional. I was not impressed with the comedian, aerialist couple were great. Enjoyed the band that played in the pool area.

While in our last port, there was a medical situation on Monday. Tuesday noontime there was an announcement that we were going to sail at full speed in order to reach Boston a day early.

Seems that a closer port could have been reached without creating an immigration and disembarkation nightmare. Based on the numbers of passengers with lmobility issues, location for immigration was a mistake since only 2 elevators went to the 12th floor and then a different elevator to get to 13.

Food was repetitive and service was mediocre. Lack of desserts that were lactose free, only had fruit and lemon sorbet were the options.
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5594
Noisy lots of rattling at full speed. Our room attendant was awesome.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews