More than a disappointment, we felt duped! Jacques Pepin should be ashamed. Our seven day cruise on the Marina ended as efficiently as it began- no more no less. The cruise experience was Applebee’s food on a fair airport hotel on the water. Embarkation was efficient, but cold. Not one crew member or staff member smiled during the entire seven days we were on board! Only our cabin steward Anna welcomed us, but she did not explain anything about the veranda cabin we were assigned to. She, like most of crew members spoke minimal English or, if they did, seemed not to acknowledge us with anything other than a blank nod. Let’s start with the cabin: large bed was only comfortable amenity on the cruise. A stained carpet welcomed us. The bathroom had a huge bathtub that was impossible to get in and out of for people over the age of 50; we had to use the minuscule shower which had a nozzle that spouted water everywhere in the bathroom, and the portable showerhead if dropped, could break your toe. The hairdryer was vintage 1980, weighed at least 8 pounds, and looked like it has seen many many heads. The fake leather brochure holders were chipped, and it took us two days to discover that on the bedside were books to inform us about the amenities of the cruise and they were impossible to release from there receptacle. Breakfast room service did not allow us scrambled eggs, omelettes or bacon, just pastries, breads, juice, fruit salad, yogurt. The bread and bagels were stale; the pastries felt like rocks; the yogurt came in a “Toy Story” paper container and the fruit salad appeared to be cubed Dole canned fruit salad and was both tasteless and disgusting looking. The restaurant service was impossibly disorganized. We never never knew who our waiter was and we never saw one staff person more than once in the “Grand” Dining Room.The sommelier was surly or pompous or both. And not one of the servers seem to understand English; they either ignored us or walked away when we spoke to them. Only one restaurant staff was pleasant and that was in the Red Ginger restaurant. The rest of the kitchen serving staff, especially in Terrace Buffet, seemed to be automatons, roaming around, not knowing what to do or where to go. They certainly weren’t serving anyone either politely or in a welcoming manner. As for the so-called gourmet food, he buffet were plentiful but everything seemed to be just defrosted from a large refrigerator; it was pretty cold and tasteless. The sushi were like like pellets and desserts overly sweet. The Grand Dining Room was anything but grand. The meat was tough; the portions impossibly small and often lukewarm and bland or overly spiced. After dinner we felt we’d rather have had a hamburger. There was no attempt to math the buffet food with the port local cuisine/(We had a Mexican buffet the secon night out of Venice. The specialty restaurants all had snooty servers and slow inattentive service. Again, the meat was tough; the lobster had never seen Maine and, all in all, we felt they thought we were privileged to eat there when in fact we had much better food in off ship in port then we had on the cruise Jacques really should be ashamed! In contrast, last year we had spectacular cruise on Azamara; we felt like we were welcomed as family and friends Oceania particularly sends us huge amounts of brochures every weekend in our newspaper and then our mail. They are spending more money on advertising then they are on their ships - very sad. The most frustrating thing about the cruise was the so-called “free Wi-Fi” Oceania only allowed one Wi-Fi account per cabin. My husband and I are very computer savvy. He brought his tablet. I have an iPhone and a Kindle, and we had to log out of each device before the other person could login any other device It was very frustrating to find how to login and how to log out as we were given vague, then confusing directions, and we spent way too much time discovering that it was just a pain to do so. For a ship of this size the access and quality of the Wi-Fi was miserable. Even the feedback survey that Oceania wanted us to fill out about the cruise was difficult to reach online and so we never sent this critique to them. We are broadcasting this critique on all travel websites to alert people how disappointed we felt about this cruise. We’re hoping that Oceania will indeed respond. We feel we wasted both time and money and caution all of you not to believe the hype.

Jacques you should be ashamed!

Marina Cruise Review by ivy4me

4 people found this helpful
Trip Details
More than a disappointment, we felt duped! Jacques Pepin should be ashamed. Our seven day cruise on the Marina ended as efficiently as it began- no more no less. The cruise experience was Applebee’s food on a fair airport hotel on the water. Embarkation was efficient, but cold. Not one crew member or staff member smiled during the entire seven days we were on board! Only our cabin steward Anna welcomed us, but she did not explain anything about the veranda cabin we were assigned to. She, like most of crew members spoke minimal English or, if they did, seemed not to acknowledge us with anything other than a blank nod.

Let’s start with the cabin: large bed was only comfortable amenity on the cruise. A stained carpet welcomed us. The bathroom had a huge bathtub that was impossible to get in and out of for people over the age of 50; we had to use the minuscule shower which had a nozzle that spouted water everywhere in the bathroom, and the portable showerhead if dropped, could break your toe. The hairdryer was vintage 1980, weighed at least 8 pounds, and looked like it has seen many many heads. The fake leather brochure holders were chipped, and it took us two days to discover that on the bedside were books to inform us about the amenities of the cruise and they were impossible to release from there receptacle. Breakfast room service did not allow us scrambled eggs, omelettes or bacon, just pastries, breads, juice, fruit salad, yogurt. The bread and bagels were stale; the pastries felt like rocks; the yogurt came in a “Toy Story” paper container and the fruit salad appeared to be cubed Dole canned fruit salad and was both tasteless and disgusting looking.

The restaurant service was impossibly disorganized. We never never knew who our waiter was and we never saw one staff person more than once in the “Grand” Dining Room.The sommelier was surly or pompous or both. And not one of the servers seem to understand English; they either ignored us or walked away when we spoke to them. Only one restaurant staff was pleasant and that was in the Red Ginger restaurant. The rest of the kitchen serving staff, especially in Terrace Buffet, seemed to be automatons, roaming around, not knowing what to do or where to go. They certainly weren’t serving anyone either politely or in a welcoming manner. As for the so-called gourmet food, he buffet were plentiful but everything seemed to be just defrosted from a large refrigerator; it was pretty cold and tasteless. The sushi were like like pellets and desserts overly sweet. The Grand Dining Room was anything but grand. The meat was tough; the portions impossibly small and often lukewarm and bland or overly spiced. After dinner we felt we’d rather have had a hamburger. There was no attempt to math the buffet food with the port local cuisine/(We had a Mexican buffet the secon night out of Venice. The specialty restaurants all had snooty servers and slow inattentive service. Again, the meat was tough; the lobster had never seen Maine and, all in all, we felt they thought we were privileged to eat there when in fact we had much better food in off ship in port then we had on the cruise Jacques really should be ashamed!

In contrast, last year we had spectacular cruise on Azamara; we felt like we were welcomed as family and friends Oceania particularly sends us huge amounts of brochures every weekend in our newspaper and then our mail. They are spending more money on advertising then they are on their ships - very sad.

The most frustrating thing about the cruise was the so-called “free Wi-Fi” Oceania only allowed one Wi-Fi account per cabin. My husband and I are very computer savvy. He brought his tablet. I have an iPhone and a Kindle, and we had to log out of each device before the other person could login any other device It was very frustrating to find how to login and how to log out as we were given vague, then confusing directions, and we spent way too much time discovering that it was just a pain to do so. For a ship of this size the access and quality of the Wi-Fi was miserable. Even the feedback survey that Oceania wanted us to fill out about the cruise was difficult to reach online and so we never sent this critique to them. We are broadcasting this critique on all travel websites to alert people how disappointed we felt about this cruise. We’re hoping that Oceania will indeed respond. We feel we wasted both time and money and caution all of you not to believe the hype.
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