Oceania regulars organized this Alaska cruise for a party of 10. Our cabin was very nice and the best service on the ship was our room attendants.
The wait staff in the restaurants were either over-worked or just had an attitude. We usually asked several times for water, or another soft drink. We have cruised quite a bit, and notice that Ukrainian, Russian or Slavic men tend to have a chip on their shoulder. The women are only a bit better. The waiter would push certain items on the menu - which I always find suspicious. The passengers were an average age of 60. When eating with my husband, we usually had to move our table to a better location in the restaurant. Open windows or being out of the sun were not considered when placing us, it seemed.
We were entitled to two dinners at the specialty restaurants. One was at Tuscana. We were told we could dine only at 9 pm; the restaurant was basically empty, we were placed in the back of the restaurant above the engine. The servers failed to provide one of the menus. She tried to explain the selection of balsamic vinegar and olive oils but couldn't be understood because of her broken English. We only know this because later that week we returned with our friends from the Owner's Suite, and were given the whole service. We definitely had something to compare it too. I had to ask several times for tonic water, or parmesan cheese. We left before dessert. The other restaurant was the Polo Club. My steak was undercooked, I sent back, after 9 minutes it was returned still undercooked and all my other items were cold and my friends were finished with their meals.
Really nice cabin. Quiet inside. Slept with veranda door open a crack. Bathroom shower had curtain that crawls up your backside when showering, but that is the case in most ships. Asked for larger bathroom and harder pillows which was very quickly attended to. The cabin attendants were the highlight of our experience on the cruise.
Easy to negotiate a day long guide once you get off the ship. For 6 of us, it was 20 dollars each for Botchart and City Tour - including the Empress Hotel.