1. Home
  2. Cruise Reviews
  3. Norwegian Star
We have cruised with many different cruise lines in the past but NCL has been our go to cruise line for several years and we have had wonderful trips until recently. we did a caribbean cruise the end of September on the Breakaway, which included 4 ports. we arrived at the first port at 4 pm and most everything was closed. the next day we woke up to find that we had not moved on to our second port and were going to bypass it. we hit our third port as planned but the next day found we were heading back toward our first port ,(but not stopping there), instead of going to our 4th port. all and all, we ended up stopping at 2 out of 4 ports and cruising the sea until it was time to return to Miami. NO COMPENSATION. I was livid. we had another cruise booked the end of October and it was too late to cancel. we were leaving from Venice on the Star and had a huge amount of money invested in this trip. we spent a couple of days in Venice and the night before our cruise boarded we received an email with an itinerary change. 3 of the 6 ports had been eliminated and were replaced by 2 others which were unfamiliar to us. The order of the itinerary had also changed. A few days into the cruise they also cancelled one of the ports they had added. our original itinerary was Kotor(eliminated), Corfu, Santorini(eliminated), Mykonos(eliminated), Kefolonia, and Croatia. An extra city in Croatia was added. For this inconvenience we were compensated with $200 per cabin. Unfortunately for us and many others, we booked this cruise for the itinerary especially Santorini and Mykonos and had done a huge amount of research in order to be familiar with all ports. The excuse we were given on this cruise was mechanical problems, Most guests were outraged and Customer service was indifferent to the complaints. I cant help but wonder if this is NCL's new pattern. I am setting up a group cruise in March and though I have Platinum status with NCL, I will transfer it to another cruise line and book with them. I am so disappointed in NCL as I have recommended it to many others over the years. NCL....you need to take care of your people. The ship itself was nice, our cabin was nice,though we missed the little things like ice in our ice bucket, towels folded into animals..small stuff, but special touches. food was good,love Le Bistro, entertainment was non existent for the most part. Games were boring and poorly attended, the shows that actually happened were good, some were cancelled and others repeated, WIFI was a joke most of the time. Service for the most part was good. I use a wheelchair for mobility as needed and found it was difficult especially in the garden cafe. In the past staff has offered to assist me but I had to fend for myself on this ship. Normally when we disembark and return, there is someone to assist with the wheelchair but we either had to ask for help or fold it up and walk it on our own We traveled with 3 others and enjoyed our time together. We always enjoy cruising and this was no exception. These last 2 cruises were however a great disappointment . Unfortunately we are done with NCL for now and grateful to be able to transfer our status to another cruise line

We call this our second non cruise with NCL

Norwegian Star Cruise Review by jabk

4 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Mediterranean
  • Cabin Type: Mid-Ship Balcony
We have cruised with many different cruise lines in the past but NCL has been our go to cruise line for several years and we have had wonderful trips until recently. we did a caribbean cruise the end of September on the Breakaway, which included 4 ports. we arrived at the first port at 4 pm and most everything was closed. the next day we woke up to find that we had not moved on to our second port and were going to bypass it. we hit our third port as planned but the next day found we were heading back toward our first port ,(but not stopping there), instead of going to our 4th port. all and all, we ended up stopping at 2 out of 4 ports and cruising the sea until it was time to return to Miami. NO COMPENSATION. I was livid. we had another cruise booked the end of October and it was too late to cancel. we were leaving from Venice on the Star and had a huge amount of money invested in this trip. we spent a couple of days in Venice and the night before our cruise boarded we received an email with an itinerary change. 3 of the 6 ports had been eliminated and were replaced by 2 others which were unfamiliar to us. The order of the itinerary had also changed. A few days into the cruise they also cancelled one of the ports they had added. our original itinerary was Kotor(eliminated), Corfu, Santorini(eliminated), Mykonos(eliminated), Kefolonia, and Croatia. An extra city in Croatia was added. For this inconvenience we were compensated with $200 per cabin. Unfortunately for us and many others, we booked this cruise for the itinerary especially Santorini and Mykonos and had done a huge amount of research in order to be familiar with all ports. The excuse we were given on this cruise was mechanical problems, Most guests were outraged and Customer service was indifferent to the complaints. I cant help but wonder if this is NCL's new pattern. I am setting up a group cruise in March and though I have Platinum status with NCL, I will transfer it to another cruise line and book with them. I am so disappointed in NCL as I have recommended it to many others over the years. NCL....you need to take care of your people.

The ship itself was nice, our cabin was nice,though we missed the little things like ice in our ice bucket, towels folded into animals..small stuff, but special touches. food was good,love Le Bistro, entertainment was non existent for the most part. Games were boring and poorly attended, the shows that actually happened were good, some were cancelled and others repeated, WIFI was a joke most of the time. Service for the most part was good. I use a wheelchair for mobility as needed and found it was difficult especially in the garden cafe. In the past staff has offered to assist me but I had to fend for myself on this ship. Normally when we disembark and return, there is someone to assist with the wheelchair but we either had to ask for help or fold it up and walk it on our own

We traveled with 3 others and enjoyed our time together. We always enjoy cruising and this was no exception. These last 2 cruises were however a great disappointment . Unfortunately we are done with NCL for now and grateful to be able to transfer our status to another cruise line
jabk’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Star price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Balcony
Cabin BA
cabin was fine. adequate closet and shelf space, larger than normal shower, clean bathroom
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins