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Norwegian Getaway Review

4.5 / 5.0
Editor Rating
3006 reviews
8 Awards

C'mon NCL, you can do much better than that

Review for Norwegian Getaway to Transatlantic
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travelhawg
10+ Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Oct 2019
Cabin: Aft-Facing Balcony Stateroom

I've cruised on Royal Caribbean, Celebrity and NCL. I've cruised 11 times. This is the most mediocre cruise line I've been on. Let me tell you why...

Poor Customer Service at every level - the biggest problem with NCL is their lack of interest in their "staff culture". There is no one setting an example for how to treat customers. On most cruises I've been on, I felt special and pampered. Not on NCL. After a 19day cruise, my cabin steward never introduced himself and I never figured out who he was. Once I opened my door at 8:50pm and one of the stewards was with his cart outside my door. I figured this was probably my guy. I asked him for a bucket of ice. I've done this on every cruise I've ever been on. He said he couldn't get it as he was off but I could call room service to bring it. In all restaurants, including the specialty restaurants like Cagney's, service was SLOW. I am unable to say whether it was because they were understaffed or what the problem was. There is an annoying casualness to the wait staff approach, as if I was an afterthought, perhaps even an inconvenience. In the dining room "taste" I asked for a glass of club soda and was told, "I will bring it when I have time." Staff constantly stepped in front of me or cut me off when I was walking places. The Captain of the ship even stated he didn't want to hear complaints about the hotel staff at a Q & A which tells me that this is a systemic problem, a culture of "that's not my job." O'Sheehans was the same with slow service and lack of attention to customers. There were few exceptions to this mediocrity. The staff at the Starbucks store were excellent. I have no idea if they work for Starbucks or for NCL but they were friendly, remembered my orders, and made me feel like their special customer.

Food: in the dining rooms (Taste, Savour and Tropicana), the food was average. My husband thought the wine selection was ok. I was disappointed in the food at Cagney's. I remembered that when I was on NCL one other time, Cagney's was consistently excellent and I thought I could just dine there and be happy. Not so this time. My favorite steak, Ribeye, was not tender or flavorful. I did have a good Filet twice. Sides were so so. Food not brought out together...sides much later than steak. Desserts were good. Jimmy Buffet's was a letdown on several occasions. On a good day, food was average. But there were several times when I just gave up. The buffet was as expected. The dinner with the Cirque show was average with overcooked sirloin but the food was served hot. Terrible dessert! Room service charges $7.95 per delivery. I think that's service charge should be eliminated.

Cabin Review

Aft-Facing Balcony Stateroom

not enough storage. Balcony ridiculously small.

Port Reviews

Copenhagen

Beautiful city. We stayed at the Absalon Hotel which was in a great location as it was walking distance to many things including the train station. Very big breakfast with lots of choices. The rooms are beautiful though a bit small. Everything was comfortable. Wifi worked well.

Rotterdam

We went downtown to see the cube buildings and walked around there for awhile. Then we took a water taxi to the Kinderdijk windmills. Very easy to do and very inexpensive to get there. We spent several hours seeing the windmills which are beautifully restored. There are a few windmills open to the public which was very interesting. Nice gift store on site. Lots of photo ops!

Cobh (Cork)

Didn't feel we had enough time to get anywhere so we stayed in Cobh and walked around downtown, went to the Cathedral, had lunch at an Irish pub and found the "Deck of Cards" houses. It was a sunny, clear day. Great photos. Loved it. The ship docked almost right in town. Just a short walk to lots of pubs/restaurants and shops.

5 Helpful Votes

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