This was our 16th cruise. Obviously we love the experience. Yet this one didn't work too well for us. The ship is clean, well appointed, our balcony room was surprisingly large, and the ship offered great entertainment (though much of it was too late for us to attend--after 10pm). The three stage shows were outstanding. We enjoyed the rock climbing wall, the basketball/soccer court, shuffle board, ping pong and water park. BUT, I was injured at the bottom of the large drop of the water slide when my pelvis was slammed into the low-point. It disabled me for several hours. It was of great concern that though I couldn't walk, the lifeguards and security could not help me with more than a wheel chair to rest in and a ziploc bag of ice. Though medical was called they never came to help me so after waiting 45 minutes I gingerly made my way back to my room where I spent the rest of the day and night with an ice-pack. There was no follow up by the ship to see if I was okay. I can only assume they were reluctant to get involved because of potential liability. The injury limited my ability to walk and sit the rest of the cruise (and still does almost a week later). Compounding the issue is that the beds were the hardest we've experienced on a cruise ship (most are hard and somewhat uncomfortable). It left both me and my wife with back aches. Granted we're older (72 and 67) and our tolerance of discomfort is low. The food was plentiful and there were food dishes each day. Our wait staff in the dining room (Modesto and Kamlesh) were the best we've had on our cruises but our cabin service was just adequate and there was black mold growing in the lower edge of the vanity mirror. Embarkation went smoothly but disembarking was a circus in that there were serious delays, We had opted to remove our luggage ourselves and were scheduled for an 8am departure from deck 4. When we arrived at the designated point there was two lines trailing down the hallways with a mix of guests who were not just the
"A group" but several others who said they had been called since the process had begun at 730 instead of 8am as advertised. None of the crew knew anything about why there were delays and from a dining room window we could see large lines disembarking from another exit further down on deck 4 (the privileged ones we must assume) they musk have known the secret handshake. Overall, this was the least comfortable of our several trips on Royal Caribbean but it did offer better entertainment. We don't plan to cruise with RC again preferring Holland America.
We were pleasantly surprised at the large, well appointed room as we entered. The king bed was rounded at the bottom and looked inviting. There was extra seating, a loveseat that made into a bed with a privacy curtain option, the bathroom was very large and built to accommodate handicapped guests (we are not and didn't request this room). There was more storage space than we needed. The balcony was about double the size of those we've had previously. We felt lucky to have been given this obvious upgrade. BUT, the bed was a rock. Neither of us were comfortable and the cabin attendant was of no help.