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This was to be partners wonderful 70th birthday cruise culminating in Santorini, sadly, not to be. :/ Despite some pre-cruise issues, our taxi delivered us to Venice Cruise terminal without incident. We got in line and a nice Australian lady and her mother turned to us and said, 'Have you heard about the itinerary change? we hadn't and knew nothing of it, until we were literally in the line to go on the ship. The Australian lady related the disappointing news, that we would not be going to Skiathos, and worse, nor Santorini, due to 'mechanical issues' She was devastated, as were we. At least she'd been told, not a word from Norweigan to us. :/ In a 'well we're here now' spirit, we got on board. Apparently we were now going to Split and Bar (Croatia and Montenegro respectively). Norweigan gave us $200 per stateroom as compensation, not enough, we felt, as did many of our fellow passengers. We had a credit for the excursion we'd paid for in Santorini, so we got one for Split. Not expecting much, Split, the roman ruins at Salona, and the tiny island of Trogir, were very nice. Dubrovnik was great, but no one told us the loo's only accepted euro's despite the currency being Kuna, not good. Bar didn't happen because of high winds, so it was on to Corfu, great excursion, and then onto Kephalonia, a nice sunny walk. then the Sea day, as we weren't going to Santorini. :/ A few observations. The Star was supposed to have been refurbished in 2018, but some areas certainly hadn't been, Le Bistro was charmless compared to the Jade, our cabin wardrobe door was broke and wouldn't open properly. The food was good, (apart from a coq au vin (really dry breast and over reduced stock at Le Bistro) Norweigian really needs to drop this nonsense of charging for posh coffee, even when you have a drinks package, you still have to pay for it! .. It's crazy to not have to pay for a $12 cocktail, but having to pay for a laté, the Royal Carribean set up is much better. As usual, the waiting and service staff were excellent, and friendly. There's never enough seating in Garden Cafe. Overall this was certainly not the best Norweigan could do, regarding the itinerary mess, and the compensation offered. We still have had no definitive answer on why the ship was compromised, or what the 'mechanical problems' were.

Oh dear, not your best work Norweigan...

Norwegian Star Cruise Review by TLJean

1 person found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Mediterranean
  • Cabin Type: Mid-Ship Inside
This was to be partners wonderful 70th birthday cruise culminating in Santorini, sadly, not to be. :/

Despite some pre-cruise issues, our taxi delivered us to Venice Cruise terminal without incident. We got in line and a nice Australian lady and her mother turned to us and said, 'Have you heard about the itinerary change? we hadn't and knew nothing of it, until we were literally in the line to go on the ship. The Australian lady related the disappointing news, that we would not be going to Skiathos, and worse, nor Santorini, due to 'mechanical issues' She was devastated, as were we. At least she'd been told, not a word from Norweigan to us. :/

In a 'well we're here now' spirit, we got on board. Apparently we were now going to Split and Bar (Croatia and Montenegro respectively). Norweigan gave us $200 per stateroom as compensation, not enough, we felt, as did many of our fellow passengers. We had a credit for the excursion we'd paid for in Santorini, so we got one for Split. Not expecting much, Split, the roman ruins at Salona, and the tiny island of Trogir, were very nice. Dubrovnik was great, but no one told us the loo's only accepted euro's despite the currency being Kuna, not good. Bar didn't happen because of high winds, so it was on to Corfu, great excursion, and then onto Kephalonia, a nice sunny walk. then the Sea day, as we weren't going to Santorini. :/

A few observations.

The Star was supposed to have been refurbished in 2018, but some areas certainly hadn't been, Le Bistro was charmless compared to the Jade, our cabin wardrobe door was broke and wouldn't open properly.

The food was good, (apart from a coq au vin (really dry breast and over reduced stock at Le Bistro)

Norweigian really needs to drop this nonsense of charging for posh coffee, even when you have a drinks package, you still have to pay for it! .. It's crazy to not have to pay for a $12 cocktail, but having to pay for a laté, the Royal Carribean set up is much better.

As usual, the waiting and service staff were excellent, and friendly.

There's never enough seating in Garden Cafe.

Overall this was certainly not the best Norweigan could do, regarding the itinerary mess, and the compensation offered. We still have had no definitive answer on why the ship was compromised, or what the 'mechanical problems' were.
TLJean’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IB
Sadly just 'OK'
Although it was reasonably quiet, and not that far from a stairwell.

one of the wardrobe doors was holding on by 2 out of the 4 hinges, and wouldn't open properly.

The loo is sort of diagonal, and not that accommodating for taller long-legged people.

The Cabin Steward, however, was wonderfully efficient.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews