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Nieuw Amsterdam Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
872 Reviews

Poor service and bad planning

Nieuw Amsterdam Cruise Review by pshoes

5 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Western Caribbean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom

We thought this would be a step up for RCL and NCL. Disappointed. It took two hours to eat in the dining room, which meant you missed two of the possible shows to see. Mainstage was not that good - dancers and comedian. Lincoln Center stage and Billboard was the only good entertainment - no dancing. BBKing was just a performer who screams a lot - no dancing music. Food was good, if you waited long enough. Our balcony was covered in chips from scraping being done when we boarded. I asked room steward twice for a second wine glass and to clean up the balcony. Finally cleaned it myself and left a note on the dirty towel.

Every activity was too crowded; have to get there 1/2 hour before to get a seat or place for fitness activities. poor planning. Entertainment was scheduled too close together, back to back and impossible to finish a two hour dinner and make it to a 7:00 show. It got better, too many people complaining, but the only nice dinner was in Pinnacle the last night.

Excursions were boring and not as billed - Cabarete beach was not calm and nothing to see in ride around Domiican. Calypso tram tour was okay for two hours but rushed when we finally got to see the donkeys, pay $3 to use bathroom and hurry up back on tram.

pshoes's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Deluxe Ocean-View Verandah Stateroom

Dirty - poor response from Tri, cabin steward - brought spoiled grapes

Port & Shore Excursion Reviews

Island Tour

Rushed when we got to see the donkeys. Pay $3 to use the bathroom.

View All 116 Island Tour Reviews
Amber Cove (Puerto Plata)

island tour and Cabarete beach. Not possible to swim, too rough. plate lunch at the beach. My husband ended up in the hospital for 3 days after acute diarrhea from the food.

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