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We chose this cruise to take my 85 yr. old father-in-law to Key West, someplace he has always wanted to visit. Key West was great. Our time on board the ship not so much. The main dining room dinner food was underwhelming. The dinner service likewise. Ate in the steakhouse and it was decent. Still something to be desired from the waiter. The French restaurant was the best meal and dinner service on this ship. We also lost use of our room for a few hours while some crew members power washed our balcony and the one next to us. This was to remove the ash that was deposited from the onboard incinerator. But these are minor annoyances. Our real disappointment was with our cabin, an aft-facing mini-suite. We picked this cabin for the bathtub/shower combo. We did not want the standard phone booth size shower. From first use the shower and sink did not drain properly, filling with water and taking quite a long time to empty. I immediately let Guest Services know hoping for the problem to be remedied. Thought it would be addressed while we were off the ship in Key West. It wasn't. The first attempt at clearing the drain was made that evening. Did not improve. This went on the entire cruise. Eventually the bathroom floor drain began overflowing into the bathroom/dressing area/closet. When this happened the carpet in our closet/dressing area and would be saturated with this waste water. The bathroom tile floor would likewise be wet with a black deposit left behind when the water went back down the drain. This happened several times a day. Each time we would notify Guest Services bringing another visit from the maintenance crew and cleaning crew. The last time this happened while we were still using the cabin, the water not only soaked our carpet but also the carpet outside our cabin in the passageway. The first day the floor drain overflowed, we were giving use of an interior stateroom to shower. We had an aft-facing stateroom. The interior room was located on the same level but all the way at the front of the ship. Nothing like carrying an overnight bag the length of the ship to shower when you paid for a mini-suite. The next day we were provided access to a balcony room two levels above ours. We showered here and slept here the last day/night of the cruise. By this time our mini-suite was no longer habitable with the smell from the waste water and fans running trying to dry the carpet for the next cruise. At least we got to see Key West.

Waste water backed up into cabin 8279

Norwegian Sun Cruise Review by dabenders

Trip Details
  • Sail Date: October 2019
  • Destination: Bahamas
  • Cabin Type: Aft-Facing Mini-Suite with Balcony
We chose this cruise to take my 85 yr. old father-in-law to Key West, someplace he has always wanted to visit. Key West was great. Our time on board the ship not so much.

The main dining room dinner food was underwhelming. The dinner service likewise. Ate in the steakhouse and it was decent. Still something to be desired from the waiter. The French restaurant was the best meal and dinner service on this ship.

We also lost use of our room for a few hours while some crew members power washed our balcony and the one next to us. This was to remove the ash that was deposited from the onboard incinerator.

But these are minor annoyances. Our real disappointment was with our cabin, an aft-facing mini-suite. We picked this cabin for the bathtub/shower combo. We did not want the standard phone booth size shower.

From first use the shower and sink did not drain properly, filling with water and taking quite a long time to empty. I immediately let Guest Services know hoping for the problem to be remedied. Thought it would be addressed while we were off the ship in Key West. It wasn't. The first attempt at clearing the drain was made that evening. Did not improve. This went on the entire cruise.

Eventually the bathroom floor drain began overflowing into the bathroom/dressing area/closet. When this happened the carpet in our closet/dressing area and would be saturated with this waste water. The bathroom tile floor would likewise be wet with a black deposit left behind when the water went back down the drain.

This happened several times a day. Each time we would notify Guest Services bringing another visit from the maintenance crew and cleaning crew. The last time this happened while we were still using the cabin, the water not only soaked our carpet but also the carpet outside our cabin in the passageway.

The first day the floor drain overflowed, we were giving use of an interior stateroom to shower. We had an aft-facing stateroom. The interior room was located on the same level but all the way at the front of the ship. Nothing like carrying an overnight bag the length of the ship to shower when you paid for a mini-suite.

The next day we were provided access to a balcony room two levels above ours. We showered here and slept here the last day/night of the cruise. By this time our mini-suite was no longer habitable with the smell from the waste water and fans running trying to dry the carpet for the next cruise.

At least we got to see Key West.
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Cabin Review

Aft-Facing Mini-Suite with Balcony
Cabin M1
We chose this room specifically to get a bathtub and not have one of the standard phone booth showers. Unfortunately the shower and sink backed up when first used. Reported this to guest services immediately. Every day of the cruise there were unsuccessful attempts by maintenance to remedy this problem. Each attempt made it worse, finally resulting in the bathroom floor drain overflowing into the bathroom, cabin, and public walkway. Between this issue and the power washing of the balcony (about 2 hours), we did not get to use this cabin much. Eventually moved to balcony stateroom.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

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