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Silver Shadow Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
270 Reviews

Must do better!

Silver Shadow Cruise Review by MBP&O2/O

2 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Mediterranean
  • Cabin Type: Veranda Suite

This cruise was chosen for a combination of itinerary and lifestyle. We wanted to sail Silversea again, and this itinerary ticked all the boxes.

Here is a small review of that cruise, 3930 Piraeus round trip.

Several factors are worthy of mention .... some good and some bad.

BOARDING PROCEDURES

Nothing but complements. Less than 15 minutes from exiting the taxi to relaxing in the lounge.

ACCOMMODATIONS:

The suite was clean, tidy and well presented. It could be argued that the style was ‘dated’ but that is a matter of opinion. I am surprised that there were no USB plugs in the suite. Perhaps this could be considered for the future?

CATERING:

This would be my main area of concern.

La Terrazza:

At breakfast and lunch, once it started getting mildly busy the staff were unable to cope.

The buffet area is far too small and long queues frequently formed. I understand that enlarging this area is NOT on the agenda.

Having been seated, service was again, at busy times, particularly slow, sometimes non existent! On one occasion we gave up and left.

The small serving area did not allow for any Ice Cream so that was a special request ... with the appropriate wait.

The main concern in this restaurant was hygiene. For the first few days the area was infested with flies. The main restaurant area had several but more concerning were number flying around in the food service area and on the food itself. This problem however was overshadowed when my wife found to her disgust and dismay a live caterpillar on the lettuce in the buffet area. This matter was raised at the time and apologies were made. This level of hygiene totally and utterly unacceptable.

On an evening the restaurant was exceptional. Service was prompt and the food was excellent.

MAIN DINING ROOM:

Generally speaking the service, at breakfast and lunch, was far superior to La Terrazza, but again, on an evening, once it started to get mildly busy the service went into meltdown. It was not unusual to be ignored for twenty minutes.

On the positive side we did ask for two ‘special’ dishes which were excellent. A Chateaubriand (for two) and a Beef Wellington ( for one).

One ‘corked’ wine


MBP&O2/O's Full Rating Summary
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Cabin Review

Veranda Suite

Clean but dated. No USB ports and what power outlets there were, were hard to access - bar one. Bathroom was fine. Twin sinks and a separate shower.


Port & Shore Excursion Reviews


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