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We noticed a difference in Service just since our last Norwegian Baltic Cruise in 2017. At first, it was subtle differences like short staff in the dining rooms, failure of wait staff to enter orders to the kitchen and also no towel art. Towel art is insignificant but just a sign of not going beyond expectation to make passengers feel special. The perceived amenities like special dining package, free Wi-Fi and unlimited drinks are nothing but a marketing tool to get bookings and of no or very little value. The specialty dining package had a service fee of $15 per person per meal. That is not FREE. We did not use it. False advertising. The Wi-Fi package was free but only 250 minutes. We bought a full Wi-Fi service package on board for $89 but the majority of the time, it was too slow or unavailable… Turned out to just be a frustration. The free adult beverage package that we got had service fees as well. Actually wasn’t free. The final assault was the last port of Dubrovnik (which is the high light port) was by passed due to technical or mechanical issues or something. It was never explained except to advise us we would be sailing straight back to Venice for two days at sea. We were informed that each passenger would receive a $100 credit on their account which we assumed would be credited to our credit card. We found out later that the credit was just spendable credit at the ship stores which were then closed. That is disgraceful. The trip had 5 ports of call. It canceled one which was not the passengers fault. If they wanted to show appreciation to their valued customers, the offer should be a 20% refund b/c twenty percent of the ports were missed. To offer $100 per person was cheap. They didn’t even have port of call charges in Dubrovnik because they didn’t even dock there. Furthermore, the $100 credit had strings attached which resulted in us not even getting a fair shake on that. We felt we were nickeled and dimed the entire trip and every chance to screw us was well noticed by our two cabin travelers. Damn near a SHAKE DOWN! Bottom line, we are looking at another trip in the spring in Europe but will never use Norwegian again.. We have made 6 or 7 NCL cruises before. This being said, there were good times and good ports and good excursions but I booked the excursions privately, not Norwegian although because private is cheaper and not on big buses.

Train wreck

Norwegian Star Cruise Review by euro traveler

1 person found this helpful
Trip Details
We noticed a difference in Service just since our last Norwegian Baltic Cruise in 2017. At first, it was subtle differences like short staff in the dining rooms, failure of wait staff to enter orders to the kitchen and also no towel art. Towel art is insignificant but just a sign of not going beyond expectation to make passengers feel special.

The perceived amenities like special dining package, free Wi-Fi and unlimited drinks are nothing but a marketing tool to get bookings and of no or very little value.

The specialty dining package had a service fee of $15 per person per meal. That is not FREE. We did not use it. False advertising.

The Wi-Fi package was free but only 250 minutes. We bought a full Wi-Fi service package on board for $89 but the majority of the time, it was too slow or unavailable… Turned out to just be a frustration.

The free adult beverage package that we got had service fees as well. Actually wasn’t free.

The final assault was the last port of Dubrovnik (which is the high light port) was by passed due to technical or mechanical issues or something. It was never explained except to advise us we would be sailing straight back to Venice for two days at sea.

We were informed that each passenger would receive a $100 credit on their account which we assumed would be credited to our credit card. We found out later that the credit was just spendable credit at the ship stores which were then closed. That is disgraceful. The trip had 5 ports of call. It canceled one which was not the passengers fault. If they wanted to show appreciation to their valued customers, the offer should be a 20% refund b/c twenty percent of the ports were missed. To offer $100 per person was cheap. They didn’t even have port of call charges in Dubrovnik because they didn’t even dock there. Furthermore, the $100 credit had strings attached which resulted in us not even getting a fair shake on that.

We felt we were nickeled and dimed the entire trip and every chance to screw us was well noticed by our two cabin travelers. Damn near a SHAKE DOWN!

Bottom line, we are looking at another trip in the spring in Europe but will never use Norwegian again.. We have made 6 or 7 NCL cruises before.

This being said, there were good times and good ports and good excursions but I booked the excursions privately, not Norwegian although because private is cheaper and not on big buses.
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